Patient Services Representative (Per Diem)

Responsibilities:

• Support an environment that reinforces Rebound’s mission and Core Values of Superior Service, Teamwork, Integrity, Innovation, Quality and Recognition.
• Book, coordinate and reschedule patients appointments based on defined appointment protocol.
• Relay necessary messages to staff via the patient chart.
• Is cognizant of the abandonment rate to ensure that call turnaround time is minimized and patients are not left pending in the appointment queue.
• Maintain and update current information on physician schedules.
• Answer telephone, screen calls, take messages, and provide information.
• Answer questions regarding patient appointments and testing.
• Monitor physician schedules to make sure they are meeting designated protocol standards.
• Assist with daily reschedule list.
• Attend meetings as required.
• Maintain a high degree of confidentiality and abide by all HIPAA rules and regulations.
• Perform related work as required.
  
  

Requirements:

• One year customer service experience and/or medical office experience preferred.
• Ability to manage a multi-phone line system.
• Excellent interpersonal and communication skills.
• Ability to analyze and resolve complex patient situations.
• Ability to multi-task while operating several windows based programs.
• Ability to work independently but also as a team.

We are proud to Offer:

• 401(K) Retirement Plan, including discretionary profit sharing 
• Employee Assistance Program 
• Sick time accrued based on FTE
• Free Parking

This is a great opportunity to work in a quality organization with Top Doctors in the Northwest. At Rebound, our goal is to cultivate an organization that offers superior patient-centered medical care, with mutual respect and cooperation in a positive and supportive environment. Come join our team!