Insurance Billing Supervisor

Rebound is looking for a full time Insurance Billing Supervisor to join our team. This position supports the day-to-day operations of the Insurance Accounts Receivable team for professional fees, ancillary services, and ASC facility fee billing. You will be responsible for supervising billing and follow-up staff, ensuring timely and accurate insurance claim processing, and supporting the Insurance Billing Manager in achieving departmental goals. 

The ideal candidate will bring strong leadership skills and a thorough understanding of healthcare billing, patient account management, and financial counseling. This is an onsite only position at our Stonemill location in Vancouver, WA.

Responsibilities:

• Support an environment that reinforces Rebound’s mission and Core Values of Superior Service, Teamwork, Integrity, Innovation, Quality and Recognition.
• Oversee daily workflows of insurance billing and A/R follow up staff.
• Provide direction and support to staff on claim resolution, denials, and payer-specific guidelines.
• Monitor productivity and quality of work; provide feedback and assist in performance improvement plans as needed.
• Coordinate and deliver onboarding and ongoing staff training with guidance from the Manager.
• Ensure accurate and timely submission of insurance claims for professional, ancillary, and ASC services.
• Support staff in identifying and resolving billing discrepancies, rejections, and denials.
• Assist with insurance verification and eligibility processes, as needed.
• Maintain awareness of payer policies and work with the Manager to ensure staff adherence.
• Ensure claims are submitted in accordance with payer regulations and coding standards (CPT, ICD-10, modifiers, etc.)
• Help ensure documentation is complete and compliant prior to claim submission.
• Report any compliance concerns to the Manager and assist with resolution.
• Serve as a liaison between the billing team and other departments.
• Communicate issues, trends, or process gaps to the Manager promptly.
• Support the implementation of process improvements and assist in rollout and staff education.
• Support resolution of escalated insurance-related patient inquiries.
• Assist in addressing payer-related issues and work with the Manager to escalate as appropriate.
• Maintain a high degree of confidentiality and abide by all HIPAA rules and regulations.
• Perform other duties as assigned.

• Associate’s degree in business administration, healthcare management or a related field preferred.
• Minimum of three years of experience in medical billing or revenue cycle operations. At least 2 years of supervisory or lead experience in a healthcare setting preferred.
• Knowledge of insurance billing, claims processing, and payer-specific requirements. 
• Strong problem solving and organizations skills. Familiarity with EHR systems and billing platforms. 
• Effective communication and interpersonal skills. 
• Understanding of CPT, ICD-10, and HCPCS coding.

Physical Requirements:

• Work may require sitting for long periods of time
• Stooping, bending and stretching for files and supplies. 
• Occasionally lifting files or paper weighing up to 30 pounds. 
• Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier and other office equipment as necessary. 
• It is necessary to view and type on computer screens for long periods.
• May be required to work under pressure.
• Works in close proximity to office personnel within limited work space. 
• Interaction with others and phones can cause frequent disruptions. 
• Tasks are of minimal hazardous conditions.

Proud to Offer:

• Medical/Vision/Rx
• Dental
• 401(K) Retirement Plan, including discretionary profit sharing and Cash Balance Plan
• Company paid Life Insurance/AD&D
• Voluntary Life insurance/AD&D
• Company paid short and long-term disability
• Flexible Spending and Health Saving Accounts
• Employee Assistance Program 
• Free Parking
• Paid Time Off accrued at up to 24 days in your first year based on FTE

This is a great opportunity to work in a quality organization with Top Doctors in the Northwest. At Rebound, our goal is to cultivate an organization that offers superior patient-centered medical care, with mutual respect and cooperation in a positive and supportive environment. Come join our team!