Clinic Supervisor (Neurosurgery)

Responsibilities:

• Support an environment that reinforces Rebound’s mission and Core Values of Superior Service, Teamwork, Integrity, Innovation, Quality and Recognition.
• Recruit, hire, train and supervise the clinic front office, back office and clinical staff at designated clinic location.
• Coordinate with other clinic leaders in the development and implementation of the daily work schedule and staffing plans. Responsible for processing of timecards, and approval of time-off requests.  Authorize overtime for staff. Ensure staff take required breaks and lunches.    
• Work in designated offices as a medical assistant, unit coordinator or front office staff as needed up to approximately 80% of the regular work week as determined by staffing and direct supervisor.
• Supervise and oversee the daily operations and work flow.
• Coordinate with other supervisors and managers in supervision of daily operations.
• The expectation to deploy ancillary staff, in cooperation with ancillary manager.
• Establish performance expectations and conduct staff evaluations to include setting appropriate individual goals.
• Enforce policies and procedures, including safety and professional behavior.
• Responsible for coaching and performance management. Provide regular feedback.
• Respond to patient complaints in a timely and appropriate manner. Troubleshoot, manage and report patient issues.
• Work with Director, COO, and other leaders to create and implement new policies and procedures, efficient workflows, resolve patient concerns, and support patient care needs. 
• Act as a resource for staff.
• Supervise procedure and/or study scheduling as appropriate for location.
• Act as a resource for staff, Director and COO.
• Identify and solve physician concerns, questions, and suggestions. 
• Attend lead meetings and other meetings as appropriate.
• Maintain a high degree of confidentiality and abide by all HIPAA rules and regulations.
• Perform other duties as assigned.

Requirements:

Experience: Five years of experience in a clinical setting working directly with patients and medical providers.  Previous supervisory and Epic EHR experience strongly preferred.

Requirements: Must be able to travel between offices in Oregon and Washington.

Proud to Offer:

• Medical/Vision/Rx 
• Dental 
• 401(K) Retirement Plan, including discretionary profit sharing
• Company paid Life Insurance/AD&D
• Voluntary Life insurance/AD&D
• Company paid short and long-term disability
• Flexible Spending and Health Saving Accounts
• Employee Assistance Program 
• Paid Time Off accrued at up to 24 days in your first year based on FTE
• Free Parking 

This is a great opportunity to work in a quality organization with Top Doctors in the Northwest. At Rebound, our goal is to cultivate an organization that offers superior patient-centered medical care, with mutual respect and cooperation in a positive and supportive environment. Come join our team!