New Patient Consultant

Location: Remote – Southern California Preferred

Compensation Range: $23–$27 per hour. Actual compensation may vary based on experience, qualifications, and business needs.

About Athenix Advanced Plastic Surgery & Aesthetic Centers

Athenix (www.athenixbody.com) is the largest aesthetic plastic surgery practice in the Western United States, with locations across Arizona, California, and Washington, and affiliated organizations across Texas and Colorado. As a private-equity–backed organization executing on strategic national expansion, we specialize in advanced aesthetic and cosmetic surgery procedures designed to help people look and feel their best.

We combine innovative surgical techniques with a relentless focus on the patient experience. Every Athenix location features a state-of-the-art onsite surgery center designed to provide patient privacy, convenience, and superior clinical outcomes.

We seek energetic, high-achieving professionals with experience in aesthetics, healthcare, or related patient-facing industries. Athenix offers competitive compensation, comprehensive benefits, and a dynamic environment where motivated team members can grow and excel.

Position Summary

The New Patient Consultant (NPC) serves as the first point of contact for prospective patients seeking consultation with our providers. This remote role is responsible for delivering an exceptional patient experience through professional phone, email, and digital communication while guiding prospective patients through the consultation scheduling process.

The NPC builds rapport quickly, evaluates patient eligibility for procedures based on established guidelines, and ensures accurate documentation of all patient interactions. This role requires strong communication skills, attention to detail, and the ability to manage multiple inquiries in a fast-paced environment.

Essential Duties and Responsibilities

Patient Communication & Scheduling

• Answer incoming multi-line calls with a professional, warm, and friendly demeanor.
• Respond to prospective patient inquiries via phone and email in a timely and articulate manner.
• Build rapport with patients quickly to establish trust and comfort.
• Provide accurate information regarding procedures, services, and consultation processes.
• Assess prospective patients for eligibility based on established criteria such as BMI, medical history indicators, and procedural guidelines.
• Schedule consultation appointments with appropriate providers and locations.
• Conduct proactive outreach to prospective patients and follow up on leads.

Patient Intake & Documentation

• Accurately enter and maintain patient information within designated scheduling and CRM platforms.
• Track communication with prospective patients including calls, emails, and follow-ups.
• Identify patient concerns or potential issues and document appropriately for clinic Patient Care Consultants.
• Ensure all patient information is recorded with accuracy and attention to detail.

Collaboration & Operational Support

• Work collaboratively with the NPC Manager, clinic teams, and leadership to support patient scheduling needs.
• Communicate promptly with management regarding patient concerns, escalations, or operational issues requiring attention.
• Participate in training sessions, team meetings, and ongoing development programs.
• Adhere to established protocols and procedures provided during onboarding and training.

Professional Performance

• Maintain a positive, team-focused attitude that contributes to a supportive work environment.
• Demonstrate the ability to work independently while maintaining productivity and quality standards.
• Manage multiple tasks and communications effectively throughout the workday.
• Remain flexible with scheduling to support patient demand and organizational needs.

Position Requirements

• Strong attention to detail with the ability to multitask in a fast-paced environment.
• Excellent verbal communication skills with a professional and welcoming phone presence.
• Strong written communication skills for professional email correspondence.
• Ability to quickly build rapport and provide exceptional customer service.
• Strong problem-solving skills and ability to think independently.
• Ability to manage high call volumes and maintain organization of communication records.
• Sales-oriented mindset with the ability to confidently discuss services and guide patients toward scheduling consultations.
• Strong teamwork mindset while maintaining accountability for individual performance.
• Ability to learn quickly, retain training information, and apply knowledge effectively.
• Comfortable working with Microsoft Office products and scheduling systems.

Education and Experience

• High School Diploma or equivalent required.
• Minimum 2 years of experience in a call center, patient services, or phone-based customer service role.
• Sales or consultative scheduling experience preferred.
• Prior experience in healthcare, aesthetics, cosmetic surgery, or medical scheduling preferred.
• Proficiency with computer systems including Microsoft Word, Excel, Outlook, and scheduling or CRM platforms.

Work Environment

• This is a remote position based in Southern California.
• Employees must maintain a professional remote work environment with reliable internet connectivity and the ability to manage high-volume phone communications.

Benefits

Athenix offers a comprehensive benefits package for full time employees including:

• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and company holidays

Disclaimer

All duties and responsibilities listed above are considered essential job functions. This description is not intended to be an exhaustive list of all responsibilities associated with the position. Employees may be required to perform other job-related duties as assigned by management.

Salary : $23 - $27