REFERRAL COORDINATOR - AMBULATORY QUALITY

Northwest Specialty Hospital is seeking a detail-oriented Referral Coordinator to join our Ambulatory Quality Team!

We need someone with a professional demeanor who will provide great customer service to our patients, and is able to multitask!

Under the direction of the clinic leader, the Referral Coordinator is responsible for facilitating referrals from assigned providers to other hospital providers, specialists, and outside facilities. This position is responsible for partnering with multiple insurance companies for authorizations, ensuring referrals are maintained in a timely manner, and sent to the appropriate provider. The Referral Coordinator will assist patients in the coordination of care and provide details to patients regarding the status of their referral to outside providers. This position maintains accurate records associated with the referrals and the processing of patient documentation. The Referrals Coordinator provides excellent customer service to callers on a multi-line phone system and returns voicemails to callers in a timely manner. This position projects a professional demeanor and appearance while maintaining the confidentiality of patients, coworkers, and the Northwest Specialty Hospital as appropriate. This Referrals Coordinator will require excellent customer service skills and communication skills. Works under stress and in situations that demand patience and tact while providing impeccable service. Other duties as assigned.

Qualifications and Preferred Experience:

• Knowledge of basic computer programs such as the Microsoft Office Suite
• Computer skills in utilizing word processing, integrated EMR database, and other functions
• Ability to type at least 40 words per minute
• Ability to relate and work effectively with others
• Demonstrates excellent written and verbal communication skills
• Prior experience in a healthcare setting is required

About Northwest Specialty Hospital:

Northwest Specialty Hospital is widely known for being a center of excellence and is proudly owned and operated by local physicians. The physicians have invested personally, professionally, and financially in the care of the patients and the staff. They have dedicated their lives to creating a hospital that allows them to practice on their own terms and do what's best for patients. Northwest Specialty Hospital includes 12 operating rooms and 28 inpatient beds, along with a variety of clinics and services throughout Kootenai County that span across multiple specialties.

Northwest Specialty Hospital has earned numerous awards for patient care, surgical skill, medical care, and employee satisfaction. Northwest Specialty Hospital has been recognized as one of the Best Places to Work in the Inland Northwest for seven consecutive years!! Companies throughout Washington and Idaho were selected based on employee feedback about benefits, work environment, job satisfaction, and other factors. We continue to receive this distinguished honor based on our great company culture, patient-focused approach, and robust benefits package!

Some of our amazing perks and benefits offered to employees are:

• Company-sponsored events such as sporting events, BBQs, and holiday parties
• Comprehensive health care coverage with options for Medical, Dental, & Vision Insurance
• Tuition reimbursement
• Growth opportunities, ongoing education, training, and leadership courses
• A generous 401K retirement plan
• A variety of discounts throughout the hospital and community are available to employees
• Wellness benefits offered to staff such as: weight loss challenge, access to a dietitian, and discount gym memberships
• Culture that promotes and supports work/life balance

**Northwest Specialty Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.**