What are the responsibilities and job description for the Practice Support Coordinator position at Northwest Orthopaedic Specialists?
Northwest Orthopaedic Specialists is looking for a Practice Support Coordinator to join our Holy Family Office. The Practice Support Coordinator (PSC) answers phones on a multi-line high volume system in a pleasant and professional manner. The PSC acts as the primary support for incoming calls and transfers to the appropriate department/team as necessary.
ESSENTIAL FUNCTIONS:
- Provides NWOS patients, vendors, and customers with excellent customer service by answering and routing all incoming phone calls not automatically routed through the NWOS phone tree.
- Accurately transfers calls to the appropriate employee, team, or department after following the flow chart for directions on incoming calls and determining their ability to filter the call.
- Responsible for reviewing unsorted EMR records and moving them to appropriate buckets.
- Provides clinic and appointment information to both internal and external callers.
- Schedules as appropriate according to the task list.
- Provides referral status to appropriate personnel.
- Manage assigned Athena buckets.
- Maintains the strictest confidentiality; adheres to all HIPAA guidelines/regulations.
- Keeps supervisor informed of problems or issues.
- Communicates in a positive and professional manner.
QUALIFICATIONS:
- Knowledge of medical terminology, Microsoft Office, office equipment including fax machines, copiers, scanners, & Electronic Medical Record (EMR).
- Excellent telephone etiquette skills.
- Interpersonal/human relations skills; provides professional, positive customer service to all patients and works well with other staff.
- Organizational and critical thinking skills.
- Ability to multitask.
- Ability to maintain records and files.
BENEFITS:
BENEFITS:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Basic Life & ADD Insurance
- Long Term Disability Insurance
- Voluntary Short Term Disability Insurance
- Voluntary Life & ADD Insurance
- Health Savings Account
- Employee Assistance Program
- Voluntary AFLAC Options
- 401k Employer Match
- 401k Profit Sharing
- PTO
- 7 paid holidays
Wage Range: $16.28 to $26.40
Related Jobs: Call Center Representative, Patient Service Representative
Salary : $16 - $26