Director of Enrollment Technologies

Description

The Director of Enrollment Technologies serves as the lead and subject matter expert in the development, implementation, management, and maintenance of the University’s CRM system (Slate) to maximize direct, personal communication with prospects, students, etc., to support related university goals such as communication, sales, enrollment, marketing, and retention. This position is the point of contact with the CRM vendor as well as the University’s IT department.

This is an Exempt Staff position and reports to the Vice President for Enrollment Management.

Essential Functions

· Serves as the primary administrator of the University CRM software

· Develops, implements, manages, and maintains templates for imports of all prospective, inquiry, and applicant data into the CRM software

· Manages reviews and audits of CRM features with functional staff and coordinates improvements

· Integrates and translates data between CRM and the institution’s ERP

· Collects and analyzes data to detect trends and improve service and outcomes

· Develops standards and business practices to optimize the utilization of CRM functionality, ensuring the accuracy and consistency of data

· Leads and supervises members of the Enrollment Technologies team

· Supervises Slate CRM user onboarding

· Oversees the conceptualization, development, management, and maintenance of custom Slate portals, dashboards, and workflows

· Develops, builds, and manages retention policies in the Slate CRM

· Manages the integration of the CRM and third-party vendors and manages the import of data from third-party vendors

· Performs other duties as assigned

Requirements

Minimum Qualifications

· The University requires that all candidates be Christians (preferably in the Wesleyan tradition), and must be comfortable with, in agreement with, and able to represent the mission and lifestyle values of NNU to all constituencies

· Bachelor’s degree in computer science or related field

· 2-4 years of experience working with a CRM system

· Must be able to communicate technical information effectively, both verbally and in writing to both technical and non-technical stakeholders

· Must be able to understand the scope of their work and role within the Enrollment Technologies team, thereby prioritizing projects and help requests accordingly, as well as seeking best practices and long-term solutions

· Ability to work effectively as part of a team

· Ability to perform detailed work with a high level of accuracy

· Ability to manage multiple competing priorities at one time

· Must be willing to work occasional evenings, weekends, and holidays

· Excellent customer service skills and ability to foster these skills in others

· Ability to maintain a high degree of confidentiality

Preferred Qualifications

· Knowledge of the Admissions Life Cycle

· Knowledge of HTML, CSS, and JavaScript

· Experience with the Slate CRM platform