Housing Residence Coordinator

The Housing Operations Coordinator plays a critical role in the successful management of housing assignments and related operations. This position is responsible for overseeing housing assignment processes, maintaining and optimizing housing software systems, and providing comprehensive administrative and secretarial support to the Director of Housing and Residence Life. The ideal candidate will have a strong background in housing operations, data systems, and administrative coordination.

Qualification: 

• Associate’s degree in a related field (e.g., Communications, Education, Business Administration/Management, Information Systems, etc.). 

Preferred Qualifications: 

• Bachelor’s degree in a related field preferred. 
• Minimum 2 years of experience in housing operations, student services/affairs, or related administrative roles. 
• Proficiency and experience in housing management software and Microsoft Office Suite. 
• Strong organizational, communication, and problem-solving skills. 
• Ability to work independently and collaboratively in a fast-paced environment.
• Familiarity with FERPA and other student data privacy regulations.
• Knowledge of higher education housing operations and student services.

Roles, Duties, and Responsibilities: 

The Housing Operations Coordinator will work directly with the Director of Housing and Residence Life and the Assistant Housing Operations Coordinator. This Housing Operations Coordinator is responsible for the oversight of day-to-day management of residential assignments, building and maintenance work orders, and internal processes in support of the on-campus residential experience. 

Housing Assignments & Technology

• Construct, operate, and maintain critical housing processes, such as application periods, room assignments, room changes, cancellations, charges, full-time status notices, GPA appeals, damages, wait list updates, and consolidation. 
• Manage, maintain, and integrate housing assignment systems and databases (e.g., StarRez, eRezLife, Housing Cloud, or similar platforms). 
• Ensure data accuracy and integrity across housing platforms in coordination with representative campus stakeholders (e.g., Business Office, Financial Aid, etc.)
• Oversees and maintains the Housing and Residence Life website by ensuring content accuracy, accessibility, functionality, and timely updates to support effective communication. 
• Generate reports and analytics to support housing operations and planning. 
• Serve as the primary liaison with IT and software vendors for current and future housing systems.

Administrative & Secretarial Support Duties

• Provide direct administrative support to the Director, including scheduling, correspondence, and document preparation. 
• Assist with budget tracking, purchasing, and invoice processing for all main office inventory. 
• Maintain organized records and filing systems for housing operations and building maintenance work orders. 
• Research, evaluate, and recommend new electronic tools, hardware, and applications for use in development. 
• Support departmental communications, including email, newsletters, and website updates to various campus stakeholders (e.g., prospective students, current students, parents, and departments).

Operational Coordination

• Collaborate with Residence Life staff to ensure smooth move-in/move-out processes. 
• Respond to student and parent inquiries regarding housing assignments and policies. 
• Assist in planning and executing housing-related events and initiatives. 
• Monitor and update housing policies and procedures as directed.

Physical Abilities and Work Environment 

Physical abilities of this position include: 

• Ability to communicate professionally both orally and in written form
• Manual dexterity to operate office equipment such as computers, printers, copiers, and telephones.
• Ability to sit or stand for extended periods while performing computer-based tasks or administrative duties.
• Ability to lift and carry items up to 25 pounds (e.g., boxes of supplies, housing materials, event setup items).
• Ability to walk across campus or housing facilities for inspections, move-in/move-out support, or meetings.
• Speaking to students, guests, and other college officials regarding the policies and processes for students who reside on campus, including respectful confrontation
• Ability to view a computer screen for 15 – 30 minutes at a time
• Hearing and speaking ability to communicate effectively in person, over the phone, and in meetings.
• Ability to work in a dynamic environment that may require occasional evening or weekend hours during peak housing periods (e.g., move-in, move-out, room selection).
• Other Duties as assigned by the Director of Housing and Residence Life. 

Application

To apply, all applicants must attach and submit the following:

• Application for employment at www.northwestms.edu
• Resume
• Three (3) Professional References (Name, Telephone, and Email Address)