What are the responsibilities and job description for the Customer Service / Dispatcher position at Northwest Mechanical Inc?
Customer Service | Dispatcher
Northwest Mechanical is a premier home comfort specialist, proudly serving the greater Seattle area and Eastside. We love serving our beautiful community while being able to provide for our employees and their families. Our company knows the value of a strong team and commit to taking care of our team so they will in turn take care of our customers.
We have an immediate opening for a Customer Service/ Dispatcher to join our phenomenal team!
Position Summary: Promptly respond to customer calls, emails, or texts and address their needs or concerns. Maintain the Service Technicians daily schedules and assign service technicians to jobs as they are created throughout the day. Make follow up customer calls regarding unsold estimates or outstanding issues. Coordinate with purchasing where special parts need ordered from supply houses and manufacturers and keep customer informed of lead time. Maintain customer database with current information. Clear and concise communications with customers and co-workers.
Work Hours: 7:00am - 4:00pm, Monday through Friday. Some overtime as needed.
Pay Range: $28-$32 / hour doe
Benefits
Northwest Mechanical is a premier home comfort specialist, proudly serving the greater Seattle area and Eastside. We love serving our beautiful community while being able to provide for our employees and their families. Our company knows the value of a strong team and commit to taking care of our team so they will in turn take care of our customers.
We have an immediate opening for a Customer Service/ Dispatcher to join our phenomenal team!
Position Summary: Promptly respond to customer calls, emails, or texts and address their needs or concerns. Maintain the Service Technicians daily schedules and assign service technicians to jobs as they are created throughout the day. Make follow up customer calls regarding unsold estimates or outstanding issues. Coordinate with purchasing where special parts need ordered from supply houses and manufacturers and keep customer informed of lead time. Maintain customer database with current information. Clear and concise communications with customers and co-workers.
Work Hours: 7:00am - 4:00pm, Monday through Friday. Some overtime as needed.
Pay Range: $28-$32 / hour doe
Benefits
- Generous paid time off and holidays
- Health, Dental & Vision insurance
- Retirement plan with company match
- Training & Development Opportunities
- Growth opportunities
- 8 Paid Holidays
- Sick Leave
- PTO
- Advanced customer service skills
- Impeccable phone etiquette while "smiling through the phone"
- Ability to multi-task within a fast-paced environment
- Organizational competency
- Geographical knowledge of service area or map reading skills
- Experience working within maintenance industry
- Advanced computer skills
- High school diploma or general education degree (GED)
- 3 years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience
- 1 years HVAC dispatching experience
- Working knowledge of HVAC industry
- Experience working with Service Titan dispatching software a plus
- Microsoft Office
Salary : $28 - $32