Computer/Network Technician

**SCOPE OF WORK**

Under general supervision, the Computer and Networking Maintenance Technician installs, maintains, troubleshoots and upgrades computer hardware, software, network components, and peripheral equipment. Assess user training needs and trains users in effective use of applications. Assist in maintaining and administering the local area network. Prepare documentation and provide user assistance to college students, faculty and staff. Perform related work as required.

This is a technical position responsible for performing a wide variety of administrative and technical support. The work involves frequent contact with others and coordination of multiple and concurrent activities.

**DUTIES & RESPONSIBILITIES**

• Installs, configures and upgrades operating systems and software, including standard business and administrative packages; may modify specific applications for use in operational departments.
• Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware.
• Installs, assembles and configures telecommunications, and peripherals such as hands free and related hardware.
• Troubleshoots staff, faculty, and student problems with computer systems, including troubleshooting hardware and software, email, network and peripheral equipment problems; makes repairs and corrections where required.
• Acts as a technical resource in assisting users to resolve problems with equipment and data; reports to a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required.
• Replaces hardware and software acquisition purchases including helping Helpdesk assess needs and providing justification for equipment and services.
• Assists in instructing NWIC staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required.
• Work with and maintain confidential and sensitive information.
• Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software, and network technology and recommends modifications as necessary; and
• Performs other duties of a similar nature or level.
• Occasionally travel to perform these duties at NWIC extended sites throughout Washington and Idaho.
• Will occasionally be required to work some evenings and weekends.
  
  

**SUPERVISORY RESPONSIBILITIES**

This job has no supervisory responsibilities.

QUALIFICATIONS REQUIRED To Perform This Position Successfully

• Equivalent to completion of two years of college-level coursework in computer science, information technology or a related field, and
  
  

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• Two years of general computer installation, maintenance and repair experience.
  
  

OR

• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed below.
  
  

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• Demonstrated knowledge of TCP/IP, Ethernet networking environment; and demonstrated ability to interact well with co-workers and supervisors.
  
  

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• Deal tactfully and courteously with others in answering questions, training users, and providing customer assistance with computer operations.
  
  

Other Qualifications

• Must have a current driver's license and a driving abstract that meets employer qualifications for insurability.
  
  

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and corres