Service/Administrative Coordinator

Job Summary

The Service/Administrative Coordinator provides administrative, clerical, and operational support to the department under the direction of department leadership. This role is responsible for handling correspondence, scheduling, document management, and general office coordination to ensure efficient department operations. The Service/Administrative Coordinator also provides excellent customer service to patients, families, providers, and staff, assisting with inquiries and facilitating communication within the department.

Essential Functions

• Handles phone calls, emails, and in-person inquiries from patients, families, staff, and other stakeholders, ensuring timely responses and resolution of concerns.
• Assists with the preparation, processing, and organization of departmental forms, documents, and patient information.
• Collects information, prepares, and distributes agendas for committee meetings, and transcribes meeting minutes as directed.
• Provides customer service and administrative support, addressing patient and staff inquiries and ensuring a positive experience.
• Directs patients and visitors to the appropriate personnel, department, or service areas.
• Supports departmental initiatives, projects, and regulatory compliance tasks, including organizing meetings and maintaining documentation.
• Maintains office supplies, inventory, and equipment, ensuring availability for daily operations.
• Assists with data entry, reporting, and record management, ensuring accuracy and confidentiality, as needed.
• Collaborates with staff and leadership to facilitate scheduling, workflow coordination, and operational improvements.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Associate Degree or coursework in Business Administration, Office Management, or a related field preferred
• 0-2 years of experience in administrative support, customer service, or office coordination required
• Experience in healthcare administration or a medical office setting preferred

Knowledge, Skills and Abilities

• Strong organizational, time management, and multitasking abilities, with attention to detail.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite, Google Suite, and healthcare management software.
• Ability to work independently and as part of a team.
• Strong customer service skills and ability to manage patient interactions professionally.