Administrator Clinics

Job Summary

The Administrator of Physician Practices will provide overall direction and professional business management to the physician practice offices. The Administrator will be responsible for the administration, direction and coordination of all activities including non-clinical workflow processes and clinical oversight. This includes but is not limited to managing the details of revenues/expenditures within budgeted plans, developing strategies for growth, ensuring positive interactions with third parties (payers, outside agencies, patients, etc.) leading staff and managing personnel issues, completing timely reports, and maintaining high standards of quality and compliance. The Administrator communicates with the hospital Chief Executive Officer (CEO), corporate leaders/partners, and other senior management leaders regarding all clinic information (financial and non-financial), employee issues, physician issues, marketing, new business ideas etc. The Administrator will comply with the mandates of required accrediting and regulatory agencies and communicate pertinent information to the members of senior management (both local and corporate). Position is the top tier of management for physician Practices with > 60 providers.

Essential Functions

• Provides directions, reviews, evaluates; and ensures accountability for the performance of all physician practice operations; ensures all operational activities including capital/non-labor are within budget.
• Directly involved with the local/corporate leadership team in the creation of strategic goal development/initiatives for physician practice operations; ensures goals are communicated to clinic teams; and develops/maintains an accountability plan to ensure goal achievement.
• Directly supervises Sr. Directors and/or Directors. Indirectly supervises all physician office staff in assigned practices, both clinical and non-clinical (Receptionists, LPNs, RNs CMAs, etc.); and Providers (Physicians, NPs, PAs).
• Responsible for the staffing levels of all clinic operations to include labor budget and productivity standards/compliance.
• Coordinates with appropriate resources the procedures for administration in support of accounts payable, liability insurance requirements and like functions within physician practices as required.
• Works with local/corporate leadership on strategic and operational plans for each physician practice, supplying appropriate statistics as deemed appropriate for project strategies.
• Works with local/corporate leadership to develop physician practice operations budget; communicates budget goals; and holds team accountable to ensure all operational activities are within defined budget. Actively participates in MORs.
• Assists with policy and procedure definition, implementation, updating and distribution.
• Responsible for working with local/corporate leadership on physician recruitment, physician salary resets, quarterly bonuses, and compensation plans; responsible for the coordination and oversight of all provider contracts.
• Represents physician practices to a variety of community and professional organizations. Identifies new business, community outreach and educational opportunities, works with others on the team for development and implementation.
• Participates in the recruitment and retention of physician practice medical staff and personnel to support practice growth and service line. Collaborates with facility/network management on related implementation plans
• Responsible for directing and ensuring a smooth transition for physician practice start-up activities as planned in conjunction with the CEO, Sr. Administrator and/or Regional Administrator, and all other parties involved (corporate support partners such as PPSI, AMR, legal, compliance, HR, etc.)
• Assures protection and privacy of health information as attained through written, verbal or electronic disclosure.
• Responsible for listening to customer service complaints, investigates, and follows-up to ensure satisfaction of customers, elevating to next level if needed.
• Helps develop "Employee Satisfaction” and “Provider Satisfaction” performance improvement plans for offices, recruiting suggestions and keeping leadership informed and active in the process of improvement; as such, promotes a culture of excellence for employees, providers, patients, families, vendors, etc.
• Ensures all physician practice offices are in compliance with all environment of care standards (expired meds, refrigerator logs, drug wastage logs, etc.).
• Ensures cash controls are in place (as per policy) and are effective, Ensures billing process is implemented and adhered to as appropriate. Completes rounding on a regular basis to all offices.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• Bachelor's Degree in Business Management, Healthcare Administration, Public Health, or a closely related field. required
• Master's Degree in Business Management, Healthcare Administration, Public Health, or a closely related field. preferred
• More than 10 years of management/leadership experience in lieu of degree required
• 3-5 years progressive management experience in a physician practice setting required
• 3-5 years Experience working in a strategic role, with a physician-led integrated healthcare delivery organization required
• 3-5 years Strong experience developing and implementing operating plans, and analyzing financial accounts required

Knowledge, Skills and Abilities

• Demonstrated success in managing a multi-site, multi-specialty physician practice operation
• Strong experience developing and implementing operating plans, and analyzing financial accounts
• Demonstrates a high level of interpersonal and communication skills, both verbal and written, in order to establish, promote and maintain positive working relationships with administration, the medical staff, clinic staff, the community, third party payors, and all other internal and external customers, as needed.

Licenses and Certifications

• MGMA Membership and/or ACMPE Certification strongly preferred

To apply, please email noe_villa@chs.net

INDCLINIC