What are the responsibilities and job description for the Patient Services Representative position at Northwest Foot & Ankle, PS?
Northwest Foot and Ankle is a busy, well-established podiatry practice dedicated to providing exceptional foot and ankle care to our community. As a family-oriented, close-knit team, we pride ourselves on creating a welcoming environment for both patients and staff. We are excited to offer an opportunity for a motivated and compassionate Patient Services Representative to join our front office team, with room for growth within the practice.
Position Summary:
We are seeking a part-time Patient Services Representative to serve as the first point of contact for our patients. This front-office role is vital in ensuring smooth clinic operations, excellent customer service, and a positive patient experience. If you are a team player who thrives in a fast-paced environment and values working in a supportive, family-like setting, we would love to meet you!
Responsibilities:
Greet and check-in patients with a warm and professional demeanor
Answer multi-line phones and schedule/reschedule appointments
Verify insurance and collect co-pays and balances
Assist with patient registration, intake forms, and records management
Maintain an organized and welcoming front office environment
Communicate effectively with clinical staff to ensure patient flow
Handle patient inquiries and concerns with compassion and efficiency
Perform general administrative tasks such as data entry, filing, and faxing
Support billing and insurance authorization processes as needed
