What are the responsibilities and job description for the Customer Service Representative (Hybrid Remote) position at Northwest Chimney?
Job Summary
Northwest Chimney is hiring a full-time Customer Service Representative / Call Center Sales Specialist to manage inbound calls, provide customer support, schedule appointments, and convert inquiries into booked service jobs.
This is a critical, performance-based role that directly impacts company revenue and customer satisfaction.
The position is primarily remote but includes periodic in-person responsibilities, especially during slower seasons.
About Northwest Chimney
Northwest Chimney is a professional chimney inspection, sweep, repair, and installation company based in Springdale, Arkansas.
We are a Christian-owned company whose purpose is to honor God through the way we operate — serving customers with integrity, excellence, and honesty.
Our mission is simple: protect homes, prevent house fires, and deliver exceptional service.
We are growing and looking for a dependable, organized professional to grow with us.
Responsibilities
Customer Service
- Answer inbound calls professionally and confidently
- Respond to customer questions regarding chimney inspections, sweeps, and repairs
- Provide clear explanations of services and pricing
- Maintain accurate notes in CRM software
- Follow up with customers when needed
Sales & Scheduling
- Convert inbound inquiries into scheduled appointments
- Follow up on digital leads (Google Ads, website forms, etc.)
- Guide customers toward appropriate services
- Maintain an organized and efficient technician schedule
- Confirm appointments and reduce cancellations
Operational Support (Seasonal / As Needed)
During slower seasons, responsibilities may include:
- Inventory organization
- Receiving and verifying deliveries
- Warehouse support
- Administrative and logistical assistance
This role requires adaptability, initiative, and strong time management skills.
Qualifications
Required:
- Prior customer service experience
- Comfortable speaking on the phone throughout the day
- Strong communication skills
- Organized and detail-oriented
- Comfortable using CRM and scheduling software
- Able to work independently in a remote environment
- Able to assist in person in Springdale when required
Preferred:
- Call center experience
- Phone sales or appointment-setting experience
- Experience in home services (HVAC, plumbing, roofing, etc.)
- Dispatch or scheduling background
What We’re Looking For
We value team members who demonstrate:
- Dependability
- Honesty and integrity
- Strong time management
- Initiative and ownership
- Professional communication
- A servant-minded approach to customer care
This is not a passive role. We are looking for someone who understands that performance and professionalism matter.
Schedule
- Monday–Friday
- Standard business hours
- Hybrid structure (Remote Some In-Person)
Why Join Northwest Chimney?
We are not a corporate call center. We are a mission-driven, growing company focused on excellence, integrity, and long-term stability.
If you are dependable, organized, confident on the phone, and ready to grow with a professional team, we encourage you to apply.
How to Apply
Apply through really or email your resume and brief introduction to:
service@northwestchimney.net
Qualified applicants will be contacted for an initial phone interview.
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- Work from home
Work Location: Hybrid remote in Springdale, AR 72764
Salary : $17