What are the responsibilities and job description for the Manager, Dogs at Work Program - Amazon position at Northwest Center?
Join Northwest Center in partnership with Amazon Global Real Estate & Facilities (GREF) and Amazon PxT to lead the Dogs at Work (DAW) program – an innovative employee benefit offered at select Amazon corporate sites across North America. This program brings joy, connection, and inclusiveness to the workplace by creating a safe and welcoming environment for employees and their dogs.
As the DAW Manager, you’ll shape the vision and growth of this unique program, driving operational excellence, compliance, and community engagement. You’ll oversee dog registration, manage escalations, and lead creative events that strengthen employee experience, all while building strong partnerships across Amazon’s corporate ecosystem. If you’re passionate about dogs, thrive in a fast-paced environment, and love creating meaningful experiences, this role is for you.
As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with various backgrounds, identities, and experiences. If you share our values, support our mission, and meet some requirements, we encourage you to apply!
Schedule: Monday – Friday; 8:00 am – 5:00 pm
Location: Seattle, WA
Location: Seattle, WA
Starting Salary: $86,986 -$99,278 per year | Full Salary Range $86,985 - $111,571 per year
What we can offer:
- Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance
- 17 Accrued Paid Time Off Days Annually
- Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
- Retirement 401(K) with a company match
- Company-Provided Orca Pass – Unlimited use
- Employment Assistance Program (EAP) via Spring Health
- Mental Wellness Program including six free therapy sessions per year
- Opportunity for career development with our NWC Mentorship Match program
- Physical Wellness Reimbursement Program - $25/month
- Student Loan Contribution Program - $50/month
- Pet Insurance Discount Program
Check out the entire list of benefits Northwest Center has to offer here: https://nwcbenefits.hrbenefits.net
Key Responsibilities
Operational Excellence
- Partner with the Program Manager, Community Services, to support budget planning, financial forecasting, and monthly reporting.
- Contribute to business proposals and contracts for new program opportunities.
- Identify potential program challenges and opportunities by analyzing the root causes and customer impact.
- Collaborate with cross-functional stakeholders to implement timely, effective solutions.
- Monitor daily service levels and KPIs, including qualitative measures.
- Build and maintain reports and dashboards to track program performance.
- Manage the program’s online wiki, ensuring clear, up-to-date information for customers.
- Develop and maintain standard operating procedures, playbooks, and documentation for program operations.
- Lead the creation and distribution of a monthly engagement newsletter.
- Serve as the subject matter expert for all dog-program elements, including building requirements, amenities, and events.
- Support the growth of the DAW program in partnership with GREF and JLL stakeholders.
- Design and deliver program-related training for participants and stakeholders.
Customer Experience
- Lead community engagement by coordinating monthly events with vendor partners, internal teams, and employees.
- Manage customer-facing inboxes and provide timely responses to questions, updates, and escalations.
- Maintain the centralized dog registration system to ensure accurate tracking and reporting.
- Support resolution of customer concerns by partnering with management, program owners, and HR Business Partners.
- Create engaging educational content and facilitate virtual and in-person events, including Doggie Days, Happy Pawlidays, and seminars.
Requirements
Education
- Associate’s degree required; Bachelor’s degree preferred
Experience
- 4 years of program management experience, including compliance and community engagement.
- Prior experience in facilities or property management; lease negotiations is a plus.
- Prior experience in employee assets tracking management system.
- Proficiency with Microsoft Office and content management tools.
Demonstratable Skills
- Passion for dogs and creating inclusive, engaging experiences with them in the workplace.
- Proactive self-starter who consistently meets deliverables and embraces innovation by seeking creative, forward-thinking solutions.
- Strong organizational and problem-solving skills with the ability to see the big picture.
- Excellent interpersonal skills to lead changes, motivate teams, and build relationships across multiple locations.
- Ability to maintain confidentiality and exercise sound judgement in fast-paced environments.
- Collaborative leader who values diversity and inclusion, with a passion for fostering an inclusive culture through training, education, communication, and strategic initiatives that advance organizational goals.
- Ability to plan, safely execute, and scale ideas.
- Must be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds, as well as carry supplies to other buildings
- It is a combination of desk and actively visiting several Amazon buildings so the ability to move consistently within a 1.5 radius is required.
- Ability to read, write, communicate and comprehend the English language.
- Ability to work a flexible schedule to meet the needs of the business, including occasionally arriving early, staying late on a moment’s notice and occasional evening and weekend shifts.
- Ability to travel domestically.
- This is a dog friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit.
Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at jobs@nwcenter.org.
At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.
We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans’ status.
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