What are the responsibilities and job description for the Community Engagement e-Cyclist position at Northwest Center?
As our Community Engagement e-Cyclist, you'll deliver top-tier customer service while engaging in the community. You'll be the friendly face people see first when they visit, riding predetermined routes through New York City, handing out free fruit, and spreading positivity at various stops and engaging with customers. Your schedule will typically be working 24-29 hours per week and will be between Monday through Friday, between 7:15 AM to 3:45 PM, with potential for occasional weekend or evening events. If the fruit stands aren’t active or weather keeps you off the bike, you'll be assigned projects and tasks to keep you moving and productive. If the stands aren’t active or weather keeps you off the bike, you'll be assigned projects and tasks to keep you moving and productive.
Location: New York City, New York
Starting Hour Rate: $30.23 per hour | Full Hourly Range: $30.23 - $35.97 per hour
Schedule: Part-Time, 24-29 hours a week with flexibility to work Monday - Friday between 7:15 am-3:45 pm. Must be available to work occasional nights/weekends as required by events
What we can offer:
- 17 Accrued Paid Time Off Days Annually (hours prorated for part-time)
- 10 Annual Floating Holidays (prorated), Parental Leave, and Paid Compassion Leave
- Retirement 401(K) with a company match
- Commuter Allowance - $127/month
- Employment Assistance Program (EAP) via SupportLinc including three free therapy sessions per year
- Opportunity for career development with our NWC Mentorship Match program
- Pet Insurance Discount Program
Check out the entire list of benefits Northwest Center has to offer:
https://nwcbenefits.hrbenefits.net/
**Please submit your resume with your application**
What You Will Do
- Arrive at the bike storage location ready to work at scheduled time, in provided uniform.
- Perform opening Safety Check, set-up and/or closing procedures; ensuring all program related items are placed in appropriate locations.
- Greet and engage every visitor to the bike in a friendly, warm, professional and courteous manner. Bike Ambassadors are required to always provide a 5-star impression.
- Unload fruit from boxes into the bike’s crates, while separating bananas into individual pieces and removing any bruised or damaged fruit.
- Keep the bike’s crates full and plentiful for the duration of operating hours.
- Ensure the bike is always organized and clean.
- Track daily metrics in tracking software on distribution, compost, carry-over cases, and additional areas as specified by leadership.
- Track all comments, general inquiries, and public response to identify common themes and emergency situations needing attention.
- Contribute to monthly inventory counts on bike assets.
- Report all bike repairs needed to leadership.
- Support Fruit Stand openings, as needed.
- Support the redistribution fruit across stands, as needed.
- Suggest operational improvements to leadership, as needed.
- Attend training on new process roll outs.
- Interact with the public and discern security issues if they arrive, ability to follow security escalation requirements.
- Perform other duties as assigned for needed duration.
Who You Are
- GED or high school diploma required.
- 1 year customer service experience.
- 6 months’ experience of operating bicycle in an urban environment is preferred.
- Must possess a valid New York Driver's License.
- Must be able to pass a drug test.
- Commitment to personal and road safety practices.
- Ability to work in a variety of environments, including outdoors.
- Ability to perform subtraction, multiplication and division for equations up to 3 digits.
- Must be proficient with MS Windows, Excel, and Outlook e-mail.
- Ability to work independently with limited supervision.
- Excellent interpersonal skills and ability to communicate with leadership, co-workers, and visitors.
- Strong conflict resolution and problem-solving skills.
- Responds calmly and professionally to emergencies, angry customers, or other stressful situations in the workplace.
- Attention to detail and accuracy.
- Exercises good judgment in areas of responsibility. Identifies or assists in identifying alternative solutions to problems or situations.
Working Conditions & Physical Demands
- Need to physically operate electric bicycle riding between various buildings and offsite locations. Standard route is within a 1.5-mile radius.
- Need to be able to physically push bike up moderate inclines in storage space and on the road, as needed.
- Comfortable operating electric bicycle on public streets and bike paths in a busy urban environment. Other cars, pedestrians, and bikes will be actively traveling in close proximity.
- Must be able to lift fruit and stack boxes up to 50 lbs. repetitively.
- Must be able to work in conditions below 40 degrees for up to 3 hours or up to 90 degrees. (Frequent indoor breaks provided)
- May need to carry supplies to other buildings.
- Ability to walk consistently within a 1.5 radius is required.
- Ability to read, write, speak and comprehend the English language.
- Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses).
- Ability to identify and understand the speech of another person (with or without a personal auditory hearing device).
- This is a dog friendly environment with dogs located on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit.
- Must be able to handle bananas and/or various food products without allergic reaction.
About Us
When People of all Abilities Learn and Work Together, Everyone Benefits. The purpose of Northwest Center (NWC) is to change society so that people of all abilities engage with each other fully in classrooms, workplaces, and the community. Legally structured as a 501(c)3 nonprofit corporation, Northwest Center is more broadly a "for-purpose" organization that uses and blends the best techniques of human services, business, and philanthropy in innovative ways.
As a social enterprise organization, Northwest Center proves to the world every day that employing people of all abilities can be a powerful competitive advantage. Northwest Center’s businesses generate over $5 million annually that Northwest Center reinvests into human services while covering 100% of the overhead expense of the organization and building cash reserves for future sustainability.
Northwest Center’s mission is to promote the growth, development, and independence of people with disabilities through programs of therapy, education, and work opportunity.
At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.
We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans’ status.
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Salary : $5 - $127