What are the responsibilities and job description for the Treasury Management Analyst position at Northwest Bank?
OH0713 NW Bancshares HQ, PA0258 Bellevue, PA0736 Administration Center
Job Description
The Treasury Management Analyst is responsible for acting as a liaison to Northwest's treasury management customers. This position trains customers on treasury management products and services while providing customer support for treasury management customers. The Treasury Management Analyst coordinates work flows for new customers and treasury management service integrations while analyzing treasury management service operating systems and recommending enhancements.
Essential Functions
Job Description
The Treasury Management Analyst is responsible for acting as a liaison to Northwest's treasury management customers. This position trains customers on treasury management products and services while providing customer support for treasury management customers. The Treasury Management Analyst coordinates work flows for new customers and treasury management service integrations while analyzing treasury management service operating systems and recommending enhancements.
Essential Functions
- Properly train customers on the use of Northwest’s treasury management services software applications
- Collaborate with business leads to maintain a strong understanding of current treasury management service process functionality
- Recommend and encourage processes and procedures that enhance efficiency and compliance, while supporting customer service initiatives
- Write and publish departmental and customer processes and procedures
- Research and evaluate training opportunities/activities
- Ensure transformational changes do not lead to unrecognized or unmanaged inefficiencies or compliance risk
- Partner with IS department in the development and scheduling of production reports for Treasury Management products
- Research and identify opportunities for implementation of best practices and industry standards
- Actively participate in educational seminars and other training opportunities
- Analyze web browsers, software, and scanner issues for Express Deposit clients
- Analyze web browsers and software issues for Advanced Online Banking clients
- Test, analyze, and troubleshoot during Signature Releases, new Signature service fee codes, and service charge plans for business accounts
- Reconcile and troubleshoot outages/issues for First Data merchant services settlement account
- Reconcile and troubleshoot outages/issues for Agiletics – Escrow Management product
- Analyze Business Analysis checking statements for pricing and fee discrepancies
- Analyze system issues for sweep accounts, zero balance sweep accounts, and accounts linked for analysis
- Analyze business legal ownership and signing authorization documentation for proper customer execution of Treasury Management documents
- Analyze and formulate proper responses to Requests for Proposals (RFP) for business clients including for profit, not for profit, and municipal/government entities
- Collaborate with business unit leads to discuss and comprehend system issues and inefficiencies, and/or business requirements for new development
- Clearly and concisely identify and correct system issues and inefficiencies, and/or business requirements for new development
- Track and monitor issue and development status to ensure timeliness of resolutions and/or new development
- Perform system testing and analysis of resolutions and new development to ensure agreement with business unit expectations and compliance with all applicable policies and regulations
- Analyze and complete risk assessments on treasury management processes and procedures
- Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
- Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
- Work as part of a team
- Work with on-site equipment
- Bachelor's Degree in Business, Finance, or related subject preferred
- 3 - 5 years Treasury management support and/or operations experience preferred
- Experience performing system testing, procedure writing, and participating in services development preferred
- Knowledge of all applicable regulatory guidelines, deposit products and treasury management services, inclusive of treasury management processes and procedures
- Knowledge of the following operating systems: Signature, CARE, CCX (RDC – Express Deposit), Centrix (Positive Pay), Q2 (Online Banking System), Agiletics (Escrow Management System), and ACH Services