Security Specialist/Front Desk

Job Description

Tentative Hours: Monday & Tuesday 8-3:30, Wednesday-Friday mid-morning to afternoon. Hours are subject to change.

The Security Specialist is responsible for consistently monitoring the security, safety, and integrity of Northwest by learning the surveillance, access control, and, alarm systems to provide assistance to the Security Technicians. This position monitors all building activity for potential safety and security risks while coordinating activities at the security front desk. This position coordinates work orders, troubleshooting, repair, and replacement of equipment and coordinates appointments and deliveries. The Security Specialist administers campus and remote visitor and vendor management system and answers the telephone and direct calls appropriately.

Essential Functions

• Ensure compliance with disaster recovery plans
• Ensure compliance with physical security regulations
• Ensure knowledge of regular personnel whereabouts
• Organize and clean Front Desk area/facilities
• Prepare, maintain, and distribute completed logs and reports
• After-hours alarm activity response and troubleshooting
• Monitor security system activity and notifications
• Administer daily equipment audits, testing, and reporting
• Manage semi-annual, quarterly, and monthly security system and user reports
• Administer access control credentials
• Use surveillance to investigate alarm incidents
• Administer user PINs and change employee authorization levels
• Manage campus visitor notifications and provide visitor support
• Manage remote receptionist system to maintain security for other corporate offices
• Creating and maintaining employee ID badges and vendor badges
• Process security user access requests and assist with device distribution
• Maintain sufficient coverage of phone calls to the Security Helpline
• Alert appropriate authorities to suspicious activity and/or potential risks
• Coordinate reservations of the company vehicles and provide monthly report
• Coordinate response activity for emergencies and assist with evacuations
• Manage lost and found inventory
• Provide backup assistance to the Work Order system
• Monitor and finalize completed Security work orders
• Collect and distribute paperwork, mail, and interoffice envelopes as they are received
• Receive, verify, and track 9-1-1 calls
• Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment

Additional Responsibilities

• Complete other duties and special projects as requested by management

Safety and Health for those without supervisory duties

• Abide by the rules of the safety and loss prevention program
• Perform work tasks in a safe manner
• Report any and all injuries to supervisor
• Know what to do in case of an emergency

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

High School Diploma or equivalent

Work Experience

2 - 6 years Security Center experience and

2 - 6 years Lobby/Front Desk experience or

3 - 5 years Law enforcement administration experience

General Employee Knowledge, Skills, and Abilities

• Ability to establish effective working relationships among team members and participate in solving problems and making decisions
• Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
• Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
• Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
• Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas

COMPENSATION:

The pay range for this position is generally $16.50 to $18.50 per hour. Shift differentials are provided for hours worked outside of standard office operations. Actual pay is based on various factors including but not limited to the successful candidate’s experience, skills, and knowledge. Additional bonus earning opportunities and benefits are also available.

Pay: $16.50 - $18.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $17 - $19