Loss Mitigation - Operations Coordinator

Job Description This individual will be responsible for creating, reviewing, and executing loan documents for Loss Mitigation loan and act as ongoing support throughout the life of the loan. This position will act as back-up in absence of the Loan Operations Support Manager. Essential Functions Prepare or review Loss Mitigation loan documentation Communicate with Loss Mitigation to ensure proper core maintenance is completed Reconcile and balance General Ledger accounts daily Act as point of contact between the lender and Credit Administration for impaired loans Respond to customer inquiries with exemplary customer service in established service agreements Order third-party vendor documents as directed by Loss Mitigation Complete a thorough review and understanding of the approval documents Ensure total document and data integrity attributes to comply with CECL data points Assist with core system release testing and merger-related cleanup as necessary Train new hires to ensure consistency and standardization in processing and understanding loss mitigation transactions Complete disbursements and draws as directed from Loss Mitigation Maintain and track documentation exceptions as applicable Monitor and reconcile reports as they apply to Loss Mitigation and perform follow-up as necessary with internal and external business partners Serve as subject matter expert for all Loss Mitigation transactions Update department procedures as applicable Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations Navigate Microsoft Office Software, computer applications, and software specific to the department to maximize technology tools and gain efficiency Work as part of a team Work with on-site equipment Education and Experience Bachelor’s degree in business administration or finance preferred 5-6 years of banking experience preferred 5-6 years of customer service experience preferred Knowledge of loss mitigation loan products, loan support, credit policy, compliance and interpretation of legal and regulatory issues Knowledge of loan documentation including the ability or read, interpret and make judgements from the documentation **This position is based onsite Monday – Thursday with Friday as an optional work from home day. #LI-EK1 Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees. At Northwest, we’re here for what's next. Whether we're finding opportunities for families, businesses and communities or opening doors for our team, we share a passion for helping the people around us succeed. And we know that in order to provide the highest level of care, we need to understand unique experiences and perspectives. That's why, whether you're interested in a corporate role or something customer-facing, your talent and voice matter. Here, you belong. Working at Northwest, you'll find that we recognize our employees for the important work they do through competitive compensation and benefits, professional development opportunities and by regularly celebrating wins along the way. So, take a look at the opportunities here. And join us as we move into the future making a difference for the people we serve.