What are the responsibilities and job description for the Front Office Assistant position at Northwest Austin?
Join our dynamic Health, Wellness, and Fitness team as a Front Office Assistant, where you will be the welcoming face and first point of contact for our clients. This role is vital in creating a positive and seamless experience, supporting daily operations, and fostering a warm, professional environment.
If you thrive in a fast-paced setting and enjoy helping others, this position offers an exciting opportunity to contribute to the well-being of our community while developing your career in the wellness industry.
Key Objectives- Provide exceptional customer service to clients and visitors.
- Manage front desk operations efficiently, including scheduling and communication.
- Support administrative tasks to ensure smooth daily workflow.
- Maintain a welcoming, organized, and professional reception area.
- Greet and assist clients promptly and courteously, both in person and over the phone.
- Manage appointment bookings, cancellations, and rescheduling using scheduling software.
- Handle client inquiries, provide information about services, and direct calls appropriately.
- Process payments, maintain accurate records, and assist with basic bookkeeping tasks.
- Coordinate with fitness trainers, wellness coaches, and other staff to support client needs.
- Maintain inventory of office supplies and wellness materials, ordering replacements as needed.
- Ensure the front office and lobby area are clean, organized, and inviting at all times.
- Assist with administrative duties such as filing, data entry, and preparing reports.
- Follow all health and safety protocols to maintain a safe environment for clients and staff.
- High school diploma or equivalent; additional education in office administration or related fields is a plus.
- Proven experience in a front desk, receptionist, or customer service role, preferably in health, wellness, or fitness settings.
- Strong communication skills, both verbal and written, with a friendly and professional demeanor.
- Proficiency with scheduling software, MS Office Suite, and basic computer skills.
- Ability to multitask, prioritize, and manage time effectively in a busy environment.
- Detail-oriented with excellent organizational skills.
- Comfortable handling confidential information with discretion.
- Positive attitude, team player mindset, and a passion for health and wellness.
Salary : $25 - $30