Patient Service Representative

Annual Salary: $41,600 - $49,920 ($20.00 to $24.00 per hour)

This is a non-exempt position. Applicants must pass a background check.

Work Location and Hours of Operations

Northwest Asthma and Allergy – 9521 Sandifur Parkway Suite 201, Pasco, WA 99301

Monday – Friday 8:00 am – 5:00 pm

Benefits Include:

Medical PPO

Dental PPO

Vision

Employer paid Life and AD&D

Employer paid LTD

Profit sharing and 401k plan

PTO - 21 days accrued per year

About Us Allergies, asthma, and immune diseases can have a drastic effect on an individual’s quality of life. As the largest asthma and allergy practice in Washington State, we are dedicated to providing solutions that improve the quality of life for infants, children, and adults affected by allergy, asthma, sinus disease, eczema, hives, and immune system disorders. For decades, we have been dedicated to providing individually focused care from a team of award-winning Board certified/eligible physicians and highly trained, compassionate support staff.

We are committed to listening carefully and treating each patient with kindness, respect, and courtesy. We apply our specialized knowledge to deliver patient-centered, cost-effective care with compassion and integrity.

Job Summary

NW Asthma & Allergy Center is looking for a Patient Service Representative (PSR) to ensure a seamless patient experience by providing stellar customer service at our Pasco clinic. The PSR is the first point of contact for our patients and supports our team by managing patient inquiries, scheduling appointments and handling administrative tasks.

Duties and Responsibilities:

• Greet patients upon arrival
• Verify and update patient information to ensure proper billing
• Obtain appropriate patient consents if necessary
• Schedule and verify appointments
• Verify insurance and ensure necessary information and insurance card copies are in the EMR system
• Manage patient messages and calls
• Collect co-pays, and patient balances
• Follow-through with referral management (verifying insurance, contacting patient, obtaining necessary records from referring provider)
• Secondary monitoring of patient waiting area
• Scanning, faxing and mailing of documents as needed
• Occasional travel to Seattle area clinics
• Other duties as requested

Minimum Qualifications

• High school diploma or GED and 2 years of medical office experience
• Exceptional customer/patient service/interpersonal skills
• Self-motivation, empathy, and ability to multi-task
• Clear and effective communication in a positive manner; attention to detail, spelling and grammar
• Knowledge of computer and phone systems

Northwest Asthma and Allergy Center is an Equal Opportunity Employer. Candidates of color, LGBTQ candidates, women, candidates with disabilities and candidates of all religions and national origins are strongly encouraged to apply. Northwest Asthma and Allergy Center is a “Ban the Box” employer. However, per Federal and State requirements, any candidate selected for this position must undergo a criminal history background check prior to employment.