What are the responsibilities and job description for the IT Service Desk Specialist position at NORTHVIEW BANK?
Northview Bank, a family-owned community bank since 1908, is seeking an experienced IT Service Desk Specialist for its Hinckley and surrounding locations. As an IT Service Desk Specialist, you will have the opportunity to help provide support and guidance for various internal software applications. Northview Bank offers a competitive wages, full benefits* and a great work environment.
Primary Responsibilities include:
- Providing desktop support for users and responding to user requests in a timely and efficient manner.
- Completing application user related tasks such as unlocking accounts, and new user onboarding.
- Redirecting problems to correct resource after documenting initial troubleshooting steps.
- Identifying and escalating situations requiring urgent attention.
- Advising system users on appropriate course of action.
- Preparing, gathering, and maintaining audit and examination documentation as well as internal policies and procedures.
- Travelling periodically to branch office locations as needed, providing IT support.
- Maintaining vendor management program and stays current with regulatory requirements and changes as well as industry best practices which would influence the Bank.
- Preparing activity reports.
- Informing management of recurring problems.
- Staying current with system information, changes, and updates.
- Participating in project related assignments.
- Performing all miscellaneous duties as assigned or required.
Requirements:
- Associates degree preferred, high school diploma and equivalent experience required
- CompTIA A Certification
- ITIL v4 Foundations Certification
- Experience and training in troubleshooting and providing help desk support
- Excellent communication & organizational skills
- Proficient in Microsoft Office365 and Microsoft Windows
- Operates a PC and standard office equipment
- Knowledge of MAC systems and equipment
- AI Knowledge
Northview Bank contributes to the growth of the communities surrounding them. Northview Bank is a $467MM bank with 12 locations throughout north and central Minnesota. Northview Bank is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy (including childbirth, lactation and related medical conditions), mental or physical disability, and veteran status or any other classifications protected by federal, state or local law.
- Benefits available include Health, Dental, Vision, Group Life/Long Term Disability, Voluntary Life, 401K and PTO.