Library Assistant

Under direction of the Customer Service Supervisor, provides library support work, including circulation, reference, computer and software applications, and patron assistance.

General Description of Work:

Performs paraprofessional and/or specialized library support work, which requires the exercise of independent judgment, the application of paraprofessional skills and a knowledge of detailed or specialized activities related to the library function(s) to which assigned.

• Manages and participates in library programming as directed.
• Assists supervisor in regard to the implementation of projects,
• Reviews lost/damaged/missing/outdated items in collection and helps to make determination on whether they should be replaced.
• Trains and directs volunteers in assigned duties.
• Answers patron questions and instructs patrons in the use of library systems.
• Locates materials for patrons, retrieves reserve books, renews and checks books in and out, and receives and records monies per library policies.
• Helps to plan, create and maintain displays for promotion of collection materials.
• Interacts extensively, both in person and over the telephone, with patrons, management, outside agencies, vendors, and other libraries.
• Uses various computer systems to enter, edit and retrieve information.
• Schedules the library meeting room according to library policy.
• May oversee and train volunteers and part-time staff members in work procedures.
• Demonstrates courteous and cooperative behavior when interacting with the public; acts in a manner that promotes a harmonious and effective workplace environment.
• Maintains strict adherence to all privacy rights and ethical aspects of patron records and interactions.

Knowledge and Abilities:

• Library services, functions, reference materials and automated systems.
• Standard terminology and practices of library support work.
• Library public desk etiquette and methods of providing information.
• Business mathematical skills.
• Standard office practices and procedures, including the use of standard office equipment.
• Computer applications related to library services.
• Record keeping principles and practices.
• Correct business English, including spelling, grammar and punctuation.
• Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.

Skills:

• Performing technical, specialized, complex, difficult or technical office support work.
• Explaining and applying library policies and procedures.
• Answering patrons' questions.
• Instructing patrons in the use of specialized automated library systems.
• Exercising sound independent judgment within established guidelines.
• Performing a variety of office support work, including maintaining records and files, typing and data entry.
• Organizing, maintaining and researching office files.
• Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
• Dealing successfully with patrons and staff at various levels, the public, in person and over the telephone.

Required Education and Experience:

High school graduate at least 18 years of age. Valid drivers license.

Job Type: Part-time

Pay: $15.50 per hour

Expected hours: 10.0 – 15.0 per week

Benefits:

• Flexible schedule
• Professional development assistance

Experience:

• Customer service: 1 year (Required)

Work Location: In person