What are the responsibilities and job description for the Home Office Support position at Northstar Memorial Group?
NorthStar Memorial Group is seeking a Home Office Support at our Home Office in Houston, Tx (Galleria). Here, we believe in empowerment. Our open-door policy means your voice is heard, and your ideas matter. We foster an environment where you're encouraged to think differently and challenge the status quo. Passion is at the heart of everything we do - from the dedication of every team member, we're driven by a shared commitment to excellence for the customers we serve.
The Home Office Support is responsible for providing administrative support with various clerical duties.
Responsibilities:
- Make outbound Welcome calls to new customers validating account information
- Answer incoming calls and redirect calls to appropriate colleagues if needed
- Evaluate client needs and provide proper resolution
- Troubleshoot and navigate clients through online portal
- Maintain files and records so they remain updated and easily accessible
- Follow up with clients to verify contract information
Qualifications:
- High school diploma
- 1 years of call center experience
- 2 years of administrative support experience
- Valid drivers license
We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.