What are the responsibilities and job description for the Customer Service Representative (Remote) position at NorthStar Memorial Group?
"This opportunity is open exclusively to residents of the United States."
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The Customer Service Representative (Remote) plays a crucial role in delivering outstanding support through multiple communication channels including phone, email, and live chat. This role involves handling inbound and outbound customer interactions, resolving issues efficiently, processing orders, and maintaining accurate records using CRM software. Representatives will receive comprehensive training on proprietary systems and products and will be responsible for managing escalated customer concerns to ensure satisfaction.
Responsibilities
- Provide customer support via phone, email, and live chat
- Resolve customer issues promptly and professionally
- Process orders accurately and efficiently
- Enter and maintain customer data in CRM systems
- Document customer interactions and feedback
- Develop and maintain thorough product knowledge
- Collect and report customer feedback for continuous improvement
- Handle escalated customer issues with empathy and problem-solving skills
Preferred Qualifications
- 1 years of experience in customer service
- High School Diploma or equivalent
- Familiarity with CRM software
- Strong verbal and written communication skills
- Effective problem solving and time management abilities
- Ability to multitask and manage multiple customer interactions
- Conflict resolution skills with empathy
Salary : $50,000 - $65,000