Call Center Service Agent

Overview

 If you are exhausted of going to work at a job with no opportunity for advancement or are not being paid what you deserve, this opportunity is for you! We are changing the culture of our profession in a positive way and we want you to be a part of it. 

Employment at Diamond Head Mortuary is designed to transcend expectations. We pride ourselves on providing careers that reward your passion for impacting the lives of others with the culture, to change yours. 

We are seeking a Call Center Service Agent for Diamond Head Mortuary. This position is responsible for providing general assistance to guests, and effectively listening to determine how to best help the customer. 

Responsibilities

• Operates a telephone system handling a large call volume utilizing the “NorthStar Promise Script” 
• Assists customers with general information, requests, and concerns
• Promptly answers all incoming calls and strives for minimal hold times
• Identifies and properly navigates incoming phone calls to the correct department or person
• Recognizes need for escalation and involving appropriate parties 
• Takes detailed and accurate messages and delivers to appropriate party in a timely manner 
• Proficient in handling multiple calls and requests while simultaneously working 
• Behaves professional as well as sympathetic to the unique perspective of our clientele 
• Demonstrates a caring attitude while calmly speaking with caller
• De-escalates calls from upset or irate customers to resolve problems 
• Utilizes standard company specific software to meet location business requirements
• Completes assigned tasks in a competent and timely manner 
• Prepare letters, reports and official records 
• Completes office duties such as filing, phone duty, and use online reference materials
• Successfully works in a team environment as well as work independently

Requirements and Qualifications

• 1 years of experience in a call center environment
• High School Diploma or equivalent
• Excellent communication and customer service skills 
• Basic computer knowledge (Windows, MS Word, MS Excel, internet)

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We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.