Front Desk Client Services Representative

Position Overview

The Front Desk Client Services Representative plays a key role in creating a welcoming, respectful, and confidential environment for clients seeking behavioral health and clinical services. This position supports daily office operations, scheduling, and communication while ensuring a positive client experience.

Key Responsibilities

• Greet clients, visitors, and staff in a courteous and professional manner


• Check clients in/out and verify appointment details


• Answer phone calls, respond to inquiries, and direct calls appropriately


• Schedule, confirm, and manage appointments using EHR systems


• Collect and update client demographic and insurance information


• Verify insurance eligibility and collect co-pays or balances at the time of service


• Maintain accurate and confidential records in compliance with HIPAA and PHI


• Process intake paperwork and ensure completeness of all required forms


• Monitor and maintain a clean, organized reception area


• Support administrative and clinical staff as needed, while supporting the organization’s core values of kindness, honesty, and respect

 Qualifications - Required

• High school diploma or equivalent


• 2 years of front desk, customer service, and medical office experience, preferably in a behavioral health setting


• Strong communication and interpersonal skills


• Basic computer proficiency (Microsoft Office and scheduling systems)