What are the responsibilities and job description for the Outreach Manager position at Northstar Behavioral Health Network?
Join a Team That Changes Lives—Including Yours!
Northstar Behavioral Health Network is a team of professionals that specialize in serving those battling substance use disorders, specifically Opioid Use Disorder and Stimulant Use Disorder. Also specializing in those needing Intensive Residential Treatment Services (IRTS).
At Northstar Behavioral Health, we don’t just treat addiction—we transform lives. Our mission is to provide compassionate, expert care for individuals battling opioid and stimulant addiction through a multi-faceted treatment approach. But what truly sets us apart? Our people!
We believe in fostering a work environment where growth, community, and passion thrive. That means: Exciting Team Events – We celebrate our hardworking staff with engaging gatherings, fostering connections beyond the workplace. Commitment to Community – From volunteering events to local engagement initiatives, we actively give back to the community we serve. Opportunities for Career Growth – With our expanding network of over 200 clients and growing, we provide the support and tools for you to thrive professionally. A Culture of Support – Join a team that understands the importance of a workplace built on integrity, compassion, and collaboration.
Job Duties and Responsibilities: (Essential Functions)
Developing solid professional relationships with key referral partners to understand their needs and provide feedback to management on how well current services meet referral source needs.
Effectively market all NBH programs in a clear and accurate manner to the community to increase community knowledge of the services provided by NBH
Create and implement an overall targeted regional outreach strategy to support outreach philosophy of relationship management and new business prospecting.
Work collaboratively with members of the leadership team to promote all NBH programs. This includes planning and/or managing the coordination of large events as well as attending various community meetings as directed/appropriate.
Work with the operations team to ensure all data is accurately collected and reported 30 day history/ 90 day forecast
Coordinate and host referral source visitors to NBH facilities.
Represent the organization in a professional manner at civic and professional functions
Requirements:Required Skills and Experience: (Minimum requirements in terms of educational background, work experience, licenses/certifications, or other knowledge skills and abilities)
Undergraduate (four-year) degree preferred in the field(s) of business, marketing, or other related field
Communications and/or psychology/Social Work, and/or 2 years of work experience in the behavioral health/social services environment/healthcare/pharmaceutical industries.
Excellent time management and organizational skills with the ability to manage multiple and shifting priorities and projects.
Strong communication skills with the ability to communicate one-on-one and in group settings.
Excellent customer service skills.
Takes initiative in problem-solving and programming improvements.
Knowledge of industry players and/or Addiction/mental health treatment & the territory.
Proven ability to work without close supervision and take initiative-self-starter.
Proficiency with Google suite.
A valid driver's license is required
Maintaining an up-to-date knowledge of program philosophy and policies and procedures, 245G, 245A, 2451, MDH and all other associated requirements, house operations, including client rights and confidentiality.
Additional Skills and Experience: (Preferred or helpful)
Attending, exhibiting, and presenting at appropriate fairs, trade shows, and other opportunities as necessary, as determined by the Vice President of Business Development.
Flexible schedule, including some nights and weekends and ability to travel.
Hours are Monday-Friday, (occasional weekend hours for events) Involves up to 75% travel locally.
- Minimum Qualifications Required:
Must have two years of freedom from chemical use problems
Must pass a State of Minnesota Background Check
CPR Certification or attain within 30 days
Ability to use Microsoft office programs and other computer skills