What are the responsibilities and job description for the Intake Coordinator position at Northstar Behavioral Health Network?
Description:
- Serve as initial NBH contact for referents, counties, and third-party payers. Schedule intake interviews and schedule with staff.
- Describe NBH program/services to referents and potential clients. Develop and maintain working relationships with referents, clients and payers.
- Interview and assess referred clients for admission to programs.
- Schedule admissions and maintain current client lists.
- Coordinate and assist with admissions at various locations as needed.
- Maintain client data and prepare reports for evaluation and budget proposals.
- Verify insurance coverage for each CD and MH client (pre-authorization) prior to admittance.
- Assist in securing funding authorizations prior to admission through CCDTF, PMAPs, commercial policies, and private pay.
- Track and maintain comprehensive assessments. Communicate new or updated needs to counseling staff.
- Role model behavior which is consistent with and supportive of people in recovery from substance use disorder. Such behavior will include upholding ethical standards of the program and reliable attendance.
- Participate in weekly staffing meetings and supervision meetings.
- Provide court, Department of Corrections, and other referral sources with updates and coordination of client intakes.
- Work cooperatively with outside agencies.
- Intake coordination into outpatient, sober living etc. and recommended continuum of care following.
- Facilitation of referrals to mental health services as identified by a client's comprehensive assessment or treatment plan.
- Other duties may be assigned.
- Prior office experience required and understanding of substance use disorder treatment preferred.
- Excellent communication and detail orientation are essential.
- Experience with Excel and clinical databases.
- Ability to effectively handle detail; able to prioritize multiple projects.
- Possess demonstrated ability to relate well to diverse staff and client population and to manage personnel, agency, and client information in a confidential and professional manner.
- High School diploma/GED required; some college preferred
- Must be able to pass DHS background study and be free of communicable disease.
- Must be 18 years or older.
- First Aid/CPR certification (or ability to obtain within 30-days of hire);
- Minimum of 1 year free from substance abuse;
- Valid Driver’s License and acceptable driving record; and
- Physical ability to perform duties as required by the position.