What are the responsibilities and job description for the Patient Service Representative position at Northside Family Dentistry?
Position Mission:
- As an Patient Services Representative, you will be a key member of an excellent team charged with the care and treatment of our patients. You will be responsible for helping with the office front desk, communicating with patients, scheduling patients, and helping with insurance benefits. You’ll be an integral part of our team and will help be a part of providing excellent dental care to our valued patients.
- Established private practice is searching for an experienced dental professional to assume the administration role. This role is of critical importance to our office and offers high visibility and great income potential. For this role, you need great people skills, a positive outlook, ability to listen well, explain things clearly and be persuasive, plus a genuine belief in the power of dentistry to improve peoples' lives. Candidate must be polished, with a professional appearance and demeanor, outgoing personality, someone who connects easily and genuinely with others. Experience working in a dental office is required. Hygiene or dental assisting background a definite plus and treatment coordinator is highly preferred. We offer competitive salary, bonus incentives, paid holidays and vacations, 401k matching contributions, and more. We are looking for someone ready to come on board immediately. Contact us to find out more about this exciting career opportunity.
KPIs / Performance Metrics:
- Handles patient calls/questions in order to achieve and maintain extremely high patient satisfaction ratings.
- Meet standards of integrity and professionalism expected.
- Compliance with OSHA, HIPAA, and other regulatory guidance.
- Attends team/company meetings and contributes to mandatory/required training.
- Works closely with the management team to handle collections, patient financing and other related matters. Resolve billing & insurance issues, reviews AR balances regularly and collects on open balances, submits patient refund requests when necessary, balances daily collections, and makes certain that deposits are submitted daily.
Required Qualifications:
- High School Diploma or equivalent.
- 2 years experience in a dental or healthcare organization.
- 2 years of experience in customer service or reception work.
- Working knowledge of dental procedures and terminology.
Job Responsibilities:
- Maintains professional appearance/conduct in order to make a great first impression.
- Manages office schedule and patient flow to assure efficient/timely patient care (and opportunities for walk-ins).
- Organizes and prioritizes as appropriate to accomplish office objectives.
- Answers telephone calls and schedules patients for appointments in accordance with patient preference and office procedures. Also provides information requested from patients, takes messages, and returns all missed calls/voicemails.
- Greets patients upon entering the practice and communicates patients readiness to other clinical staff.
- Checks patients in and out.
- Keep accurate records using various computer software.
- Registers new patients and assists with preparation of required paperwork. Documents accurate/complete information in practice management system.
- Treats all patients kindly with the expected level of professionalism, friendliness, and courtesy. Assures patients feel comfortable, important, and valued.
- Communicates and expresses issues, ideas, and concerns calmly and professionally.
- Maintains calm under pressure or high-stress situations.
- Organizes reception reading material, booklets, and pamphlets; assures materials are current, neat, and orderly throughout the day.
- Makes and documents reminder calls; adjusts schedule as necessary to minimize no-shows.
- Conducts reminder calls for patients with treatment plans that are unscheduled.
- Conducts an efficient and timely morning huddle. Discusses the day's schedule, previous day's performance, patient flow, production/collection goals, and any other pertinent or contentious issues.
- Educate patients on available payment options that meet their needs.
- Collects payment for dental services/products.
- Schedules patient appointments and follow-up appointments in order to achieve an efficient schedule.
- Maintains/adjusts schedule in order to reach daily, weekly, and monthly practice production/collections goals.
- Submits insurance claims as necessary.
- Maintains accurate reporting for all accounts receivable and outstanding patient and insurance payments due.
- Keeps team members informed of scheduling concerns.
- Demonstrates excellent interpersonal, communications, and customer service skills.
- Always meets the standards of professional and ethical conduct.
- Efficiently works and communicates with various team members.
- Assists in cleanliness, maintenance, and upkeep of instruments, equipment, and facilities.
- Assist with dental/medical emergencies as necessary.
- Addresses problems and recommend effective solutions with work supervisor at the appropriate time and place.
- Maintains exceptional level of cleanliness for reception and front office area.
- Plan, tracks, and manages minor improvement projects.
- Meets deadlines and works well under pressure and is very detail-oriented.
- Perform other duties as assigned.
- Maintain focus on a productive schedule that supports dentists and hygienists as they deliver high-quality patient care and exceptional experiences.
- Work within budget guidelines to maintain supported office profitability.
- Assist patients with applying for credit and other financial assistance. Maintain protocols and guidelines as they relate to patient privacy (HIPAA) and team member safety (OSHA).
Job Benefits:
- Dental Benefits.
- 401(k) with a Company Match.
- Paid Vacation and Holidays.
- Training and Development.
- Fun work atmosphere and positive culture.
- Opportunities to earn bonus/incentives.
- Work on high performance team of A Players.
- Modern office equipped with the latest technology & digital radiography.
- Challenging assignment where you can play a key role.