Clinical Training Specialist

Position Details

The Clinical Training Specialist is responsible for overseeing and delivering comprehensive clinical education for Registered Nurses, Medical Assistants, and other clinical support staff across NorthShore Health Centers. This role ensures that high-quality, consistent patient care is supported through effective training and competency development. The specialist partners closely with the clinical operations and quality team to plan, implement, help create, and align training initiatives with the health systems alignment in mind. They collaborate with a diverse network of stakeholders to assess needs, design curriculum, and support staff development across all sites.

Educational programming facilitated by this role includes competencies and skills training, emergency preparedness, and continuing education for Certified Medical Assistants, along with additional training as new needs and opportunities arise.

• Design, carry out, and assess educational programs and practices to provide high-quality, cost-effective clinical training for employees, continually seeking ways to improve and innovate training approaches.
• Organize, schedule, and lead education related to new employee orientation, annual education, professional development, and other areas as needed, ensuring a smooth and supportive learning experience.
• Address emerging needs, including urgent issues, by collaborating with leadership, thinking creatively, and developing responsive programming when necessary.
• Create and maintain a centralized, easy-to-navigate system for managing staff education records to support compliance and efficiency.
• Provide expert knowledge on staff education principles and practices, including healthcare education, adult learning strategies, and professional practice standards.
• Develop best-practice education using evidence from literature, national benchmarks, professional organizations, and other credible resources, incorporating new methods when appropriate.
• Train staff and manage the Vaccines for Children program throughout NorthShore and maintain state compliance needs
• Develop and implement quality improvement activities related to educational programming, using data to guide decisions and measure impact.
• Participate in clinical work assignments, as needed, to maintain competency, understand workflow, and anticipate education needs from the front-line perspective.
• Participate in organizational policy and protocol development, supporting consistency across ambulatory settings and proactively identifying related training needs.
• Create and deliver clear, concise, executive-level documents and presentations that support decision-making.
• Identify and evaluate opportunities to create efficiencies across NorthShore Health Centers, recommending improvements that enhance training outcomes and operational flow
• Regularly request, value, and integrate feedback from stakeholders to continuously strengthen programs and practices.
• Participate as a member of various standing committees and workgroups related to the role, contributing insights and innovative ideas.
   

*These essential functions are a summary of the primary duties and responsibilities of the position and are not intended to be a comprehensive listing of all duties and responsibilities.  The position will include other duties as assigned and duties are subject to change at management's discretion.

• Strategic Planning and Foresight
• Clinical Knowledge and Technical Competency
• Responsible Decision Making
• Adult Learning and Instructional Design
• Communication and Presentation Skills
• Collaboration and Relationship Building
• Professionalism and Accountability
• Innovation and Continuous Improvement
• Adaptability and Resilience
• Leadership, Teamwork, and Conflict Resolution

Work is primarily performed in an office setting, with frequent in-person and telephone interaction with patients, physicians, and other healthcare staff. The role may involve periods of stress, and regular interruptions and ongoing collaboration with others should be expected.

Travel within Northshore locations will be occasional for this position. Travel outside of Northshore locations will be rare for this position.

Required Role Qualifications

• High School Diploma, Transcripts, or equivalent education based on credentialing
• Medical Assistant (MA), Licensed Practical Nurse (LPN), Registered Nurse (RN)
• Basic Life Support (BLS) certified within 2 weeks of hire
• Minimum of two years of clinical experience in a healthcare setting.

Preferred Role Qualifications

• Two or more years of experience in clinical education, staff training, or instructional roles, particularly with adult learners.
• Experience in an ambulatory or community health setting, preferably within an FQHC or similar environment.
• Familiarity with quality improvement methods, such as PDSA cycles, root-cause analysis, or performance metrics.
• Experience developing training materials, e-learning modules, or competency assessments.
• Knowledge of state and federal compliance requirements, including Vaccines for Children (VFC), HRSA, and clinical certification standards.

Required Skills

• Strong analytical, critical-thinking, and problem-solving skills.
• Excellent interpersonal, communication, and customer service skills.
• Ability to manage multiple priorities, work independently, and adapt to changing needs.
• Commitment to maintaining confidentiality, professionalism, and high ethical standards.
• Ability to interpret and apply relevant laws, regulations, and organizational policies.
• Strong organizational and planning abilities with effective time management.
• Demonstrated emotional intelligence, professionalism, and composure under pressure.
• High attention to detail and accuracy.
• Receptive to feedback and committed to continuous improvement.
• Ethical judgment and responsible decision-making.
• Proficient with Microsoft Office Suite or related software

Physical, Visual, and Audible Requirements

1. I acknowledge that I may be exposed to infectious and contagious diseases.
2. I acknowledge that I may be in contact with patients under a wide variety of circumstances.
3. I acknowledge that I am able to handle and respond to emergency or crisis situations per NorthShore Health Centers facility plans, protocols, and procedures.
4. I acknowledge that I may occasionally subject to irregular working hours.
5. I acknowledge that I may be required to wear personal protective equipment (PPE) as necessary.

*Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions of the job.