Clinical Staff Lead

Summary/
Objective

The Clinical Staff Lead assists NorthShore clinical staff and is responsible for assessing, planning, and supervising under the direction and guidance of the Regional Clinical Services Manager. The Clinical Staff Lead is an expert in their role and practices according to NorthShore polices.  

Essential Functions

• Provides coverage and support to clinical staff, as needed
• Assists with training of newly hired staff
• Facilitates quality control activities
• Completes other tasks, as assigned by Regional Clinical Services Manager
• Serves as the health center’s VFC liaison and point person
• Monitors and ensures staff is following policies and procedures under the supervision of the Regional Clinical Services Manager
• Supports management with compliances of HRSA and OSHA regulations
• Maintains health center clinical inventory and replenishes as needed
• Monitors daily work assignments, including staff lunches and break times, as directed by the Regional Clinical Services Manager
• Assists with facilitating daily huddles in the absence of management, or as directed.
• Performs all duties within your scope of practice
• Serve as an EHR superuser and assists staff when applicable
• Supervise staff in the absence or by the direction of the Regional Clinical Services Manager by providing leadership and direction to all clinical staff
• Provide clear and constructive performance feedback to staff and share feedback with Regional Clinical Services Manager
• Supports the Regional Clinical Services Manager with the introduction and monitoring of new processes and procedures for the department, when necessary.
• Maintains HIPAA standards and confidentiality of protected health information.

*These essential functions are a summary of the primary duties and responsibilities of the position and are not intended to be a comprehensive listing of all duties and responsibilities.  The position will include other duties as assigned and duties are subject to change at the management's discretion.

Competencies

• Planning and strategic foresight
• Responsible Decision Making and Problem Solving
• Integrity and accountability
• Innovation and creativity
• Adaptive and flexible
• Leadership, teamwork, and conflict resolution
• Professionalism and work ethic
• Empathy

Work Environment

Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive.

Travel

Travel outside of Northshore locations will be rare for this position.

Required Role Qualifications

• Minimum required education per state of Indiana/HRSA
• Certified/Registered Medical Assistant, Licensed Practical Nurse, Advanced Practical Nurse or Registered Nurse licensing

Preferred Role Qualifications

• Two years of experience working within a healthcare setting.
• Bilingual preferred
• Required experience (if any)

Required Skills

• Ability to analyze situations and solve problems at strategic and tactical levels
• Excellent interpersonal and customer service skills
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
• Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors
• Practiced at organization and planning
• Employ Critical thinking and problem solving
• Maintains composure and operates with emotional intelligence
• Ethical reasoning and decision-making
• Strong attention to detail
• Receptive and responsive to feedback
• Excellent verbal and written communication skills
• Time management, prioritization, and sense of urgency
• Proficient with Microsoft Office Suite or related software
• Phlebotomy
   

Physical, Visual, and Audible Requirements

1. I acknowledge that I may be exposed to infectious and contagious diseases.
2. I acknowledge that I may be in contact with patients under a wide variety of circumstances.
3. I acknowledge that I can handle and respond to emergency or crisis situations per NorthShore Health Centers facility plans, protocols, and procedures.
4. I acknowledge that I may occasionally be subject to irregular working hours.
5. I acknowledge that I may be required to wear personal protective equipment (PPE) as necessary.

*Reasonable accommodations can be made to enable people with disabilities to perform the essential functions of the job described.