What are the responsibilities and job description for the Service Advisor position at Northshore Automotive?
Want to be part of an amazing team? Want to be rewarded for hard work and recognized for making a difference? If you are looking for more than a job, apply today and begin your career with us!
We are looking for a proficient, friendly service advisor to join our automotive team. You will act as the point of contact for our automotive customers, initially greeting them, explaining our services, and collecting payment. The ideal candidate will possess a compassionate and patient attitude, while having the ability to build customer rapport and customer satisfaction. In order to maintain our company’s standards for ethical business practices, we thrive for professionalism including appearance, demeanor, organized, up-to-date practices and communication.
Why Us?
We are locally owned and operated with 3 shops in Federal Way, Kent, Des Moines. We have grown our business over the last 15 years because of our commitment to honest and ethical business practices performed by quality people who share our vision. Our team is dedicated to providing the highest quality service to our community. We want team members to build a future with us. We support your growth and reward your commitment with competitive pay, and benefits. We are proud that we deliver only top level excellent customer service and believe our employees make this possible.
Benefits
- Competitive pay with unlimited potential
- Medical, Dental and Vision Plans
- Paid Holidays & PTO Program
- Paid training
- Employee discount
- Life Insurance
- Simple IRA Retirement Plan (including employer match)
- No weekends!
Service Advisor Qualifications & Skills
- Dependable and punctual
- Two years’ experience as Service Advisor in the automotive industry.
- High school diploma or equivalent.
- Able to keyboard 40 words per minute.
- Possess computer skills and ability to adapt to company systems including email, social media, scanning and attaching photos.
- Able to operate photocopiers, calculators, and related business equipment.
- Possess a valid state driver’s license.
- Professional appearance and work ethic.
- Able to work 9-10 hours/day.
- Able to lift 40 pounds.
- Strong organizational, decision making, and problem-solving skills.
- Possess a basic understanding of the mechanical functions of an automobile.
- Ability to speak tactfully under pressure.
- Ability to make decisions and solve problems.
- Possess good verbal and written communication skills.
- Possess good telephone skills and voice.
- Be dependable and reliable.
- Be persuasive and enthusiastic.
- Possess good listening skills.