What are the responsibilities and job description for the Crew Services Agent position at Northrop & Johnson?
POSITION SUMMARY:
The Crew Services Agent will work closely with Captains, crew, Yacht Brokers, Owners, and industry professionals as well as the Director of Crew Services to facilitate all placements from start to finish.
ACCOUNTABILITIES:
- Place as many crew as possible on Yachts and in Villas.
- Visit as many yachts as possible to speak with the Department Heads with the object of soliciting business and relationship building.
- Source Villas that might be in need of staff, whether it be seasonal or full time.
- Reference check all candidates and be sure to place notes in the candidate file.
- Attend Boat Shows (which ones is TBD)
- Attend networking events and crew gatherings
ATTRIBUTES:
- Well-presented and businesslike
- Strong written, verbal and presentation skills
- Self-motivated and self-driven
- Ability to work on own initiative
- Ability to think ahead and anticipate needs before they arise
- Works well in a fast-paced environment
- Ability to follow precise procedures
- Excellent organization skills
- Attention to detail
- Ability to maintain a high level of confidentiality at all times
- Ability to work for different people at once, prioritize and multi-task
- Ease in interacting with people and handling teamwork
- Flexibility and availability when working at yacht shows and company events
REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE:
- Yacht Sales Administration and Closing Experience required
- Computer Skills: MS Word, Excel, Outlook, Adobe (Basic Photoshop, PDF), Dynamics 365 (CRM) and the Internet
- Experience in the yachting industry required
- Customer service experience preferred
- Language Skills: Bilingual a plus
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