What are the responsibilities and job description for the Help Desk Technical Support 2, Secret Clearance position at Northrop Grumman?
Requisition ID: R10112642
- Category: Information Technology
- Location: Kirtland AFB, NM, USA
- Citizenship Required: United States Citizenship
- Clearance Type: Secret
- Telecommute: No- Teleworking not available for this position
- Shift: 1st Shift (United States of America)
- Travel Required: Yes, 10% of the Time
- Positions Available: 1
Northrop Grumman is preparing to partner with the 705 Combat Training Squadron (CTS) Infrastructure, Development and Engineering (IDE) program to develop and maintain simulation software (SW) and hardware (HW) solutions, build, and maintain network infrastructure, design, and develop simulation SW applications, and evolve and conduct Live-Virtual-Constructive (LVC) Distributed Mission Operations (DMO) activities for the 705 CTS and Distributed Mission Operations Center (DMOC).
Northrop Grumman Defense Systems (NGDS) is seeking a full-time Help Desk Technical Support 2 to join our diverse team of professionals located in Kirtland AFB Albuquerque, NM.
As a Help Desk Technical Support 2, you will:
Resolve technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
Diagnose, identify, isolate and analyze problems utilizing historical database records.
May route calls to product line specialists.
Maintain and update records and tracking databases.
Alert management to recurring problems and patterns of problems.
POSITION IS UNFUNDED AND CONTINEGENT ON AWARD WIN
Basic Qualifications:
High School diploma or equivalent and 2 years additional education and/or related experience.
Must have an active DoD Secret clearance
Must have the ability to be cleared to Special Access Programs
Preferred Qualifications:
Bachelor's or Master's Degree in IS related field
Active DoD Top Secret clearance
Relevant domain experience with DMOC or similar programs
Past experience performing help desk responsibilities
The health and safety of our employees and their families is a top priority. The company encourages employees to remain up-to-date on their COVID-19 vaccinations. U.S. Northrop Grumman employees may be required, in the future, to be vaccinated or have an approved disability/medical or religious accommodation, pursuant to future court decisions and/or government action on the currently stayed federal contractor vaccine mandate under Executive Order 14042 https://www.saferfederalworkforce.gov/contractors/.
Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for most positions.
Salary : $62,800