Consumer Loan Officer I- On Site

Summary of Primary Functions

Under limited direction will be responsible for the promotion of credit union products and services to members either on the telephone or in person.  Provides counsel to new and existing members in regards to the various credit union services available. Performs credit analysis on assigned loan requests to make loan decisions within sound lending practices and regulatory requirements; including, not limited to, approve, decline, counter-offer and recommendations.   May perform data entry for incoming loan requests.  Coordinates with interviewers and/or members for follow-up on new accounts until a final decision has been reached.  Communicates consumer loan decisions and provide guidance and advice to members on credit performance. May also function as a Credit Union notary.  Some duties may be performed by other staff as determined by management.  Responsible for staying current with all applicable policies and procedures. Provides guidance, training, and support to department team members and to other departments as needed.

Skills and Abilities

High school graduate or equivalent.  Three years experience within a financial institution with demonstrated success in a sales environment.  Strong and thorough knowledge of consumer loan products and services, core system transactions and balancing functions, new accounts, member service, and other loan products.  Ability to assist members with all credit union products and services.  Effective organizational and communication skills, with an emphasis on positive member communication.  

Strong working knowledge of Microsoft Office, the loan origination systems, and all related lending systems.

Duties and Responsibilities

• Provide excellent service to our members while consistently exhibiting the CARE philosophy in all interactions


• Responsible for the promotion of credit union products and services


• May assist with daily member inquiries, including, but not limited to, savings rates, loan rates, MasterCard accounts, and account inquiries


• May answer member inquiries regarding credit union policies and procedures


• Accepts incoming calls from members


• Function as an expert, internal point of contact for questions regarding loan programs, qualifying for a loan and loan funding.


• Review and decision loan requests in a timely manner consistent with the organization’s service objectives


• Follow-up and advise staff or members of loan decisions


• Provide basic and routine real estate information


• Insure the completeness and accuracy of all documents received


• Monitor incoming loan applications from all channels and work with staff and members to facilitate their loan transaction from origination through to funding in a timely manner that meets the Credit Union’s service objectives


• May function as a loan interviewer or loan processor


• Analyze credit report and credit scores based on the lending criteria of the credit union


• Calculate income, obligations, and assets of members in accordance with credit union guidelines


• Review and analyze basic personal and business tax returns 


• Review and analyze loan information for completeness and accuracy


• Review and analyze loan documentation including, but not limited to, credit report, employment history, income verification


• Identify and prevent potential fraud and overall risk to the credit union


• Assure members debt ratio and discretionary income demonstrate a member’s ability to repay the loan


• Makes every possible effort to approve loans for member  within established credit union lending guidelines and adhere to regulatory requirements


• Responsible for staying current with all applicable policies and procedures


• May council members in regards to debt management


• Council members on denial reasons and provide member with suggestions on how to improve their chances for future approval


• May assist in loan administration to assure all loans are documented, collateralized, and closed according to credit union policies and procedures


• May recommend loans for review to Credit Committee


• May perform data entry for incoming loan requests


• Assist in internal and external audits as needed


• Review and process incoming member communication; including but not limited to, voice mail, U.S. mail, and email


• Supports management in attaining organizational goals and objectives


• Participate in department and organization meetings as directed


• Maintains member and other sensitive information with confidentiality


• Provide support in various areas as needed

NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, and a 401(k)-profit sharing plan with employer matching.

Compensation and Job Title is commensurate with experience and may fall under the following pay ranges:

Consumer Loan Officer I - $25.53/hr to $35.74/hr

 Please note that the salary information is a general guideline only. Northrop Grumman Federal Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

We perform thorough background checks including verification of previous employment, education, credit checks and pre-employment drug screening. Any discrepancies in reported dates, titles, or degree information may result in an employment offer to be withdrawn.

NGFCU is an Equal Opportunity Employer

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.