Card Services Lead

Launching your career with Northrop Grumman Federal Credit Union (NGFCU) means being a valued team member at one of the strongest credit unions in the country.  AT NGFCU, we understand that our employees are one of our most valuable assets.  We offer a total compensation program that focuses on providing work-life balance and supports the overall needs of our team members.

Summary of Primary Functions

The Card Services Lead is responsible for supporting the daily operations of NGFCU’s debit and credit card programs, ensuring accuracy, member satisfaction, and compliance with internal policies and industry regulations. This role serves as the primary resource for team support, escalations, system expertise, and workflow coordination across card servicing, fraud monitoring, and dispute processes. The Card Services Lead supports process improvements, vendor relationships, and system enhancements while helping guide and coach the Card Services team.

 Skills and Abilities

High school graduate or equivalent.   At least five years of experience within a financial institution must be knowledgeable in Credit Union policies and procedures.  General knowledge of computer data base system and some Microsoft Windows. Effective communication and organizational skills.

 Duties and Responsibilities

• Assist members with basic and routine inquiries relating to Visa Debit/ATM transactions
• Process & open new Visa Debit/ATM card accounts, blocking lost/stolen cards, pin & duplicate card orders & card ordering, payments, monthly re-issues, reporting of lost/stolen cards, billing errors, etc.
• Verify accuracy of member data relating to card re-ordering and new account set-up
• Process changes related to Visa Debit/ATM card accounts
• Interface daily with members and third parties regarding account discrepancies
• Prepare and process plastic card status to Fiserv system via authorization center
• Handle all Courtesy Pay accounts that are eligible for overdraft services.  Mailing
• out letters, suspend services, fee reversals & payment arrangements
• Participate in ongoing CUES training
• Provide support in various areas as needed
• Provide guidance, coaching, and subject-matter expertise to Card Services staff.
• Assist in training new employees on systems, workflows, and procedures.
• Help assign and balance workload to ensure service level expectations are met.

 NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, and a 401(k)-profit sharing plan with employer matching.

Compensation and Job Title is commensurate with experience and may fall under the following pay ranges:

Card Services Lead- $29.20/hr to $40.88/hr

 Please note that the salary information is a general guideline only. Northrop Grumman Federal Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

We perform thorough background checks including verification of previous employment, education, credit checks and pre-employment drug screening. Any discrepancies in reported dates, titles, or degree information may result in an employment offer to be withdrawn.

NGFCU is an Equal Opportunity Employer

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.