What are the responsibilities and job description for the Technical Support Manager position at Northrock Financial Services LLC?
About You
You are client-centered and build trusted relationships while delivering tailored guidance to those you support. You approach complex technical and operational challenges with strategic clarity, sound judgment, and strong analytical rigor. You thrive in mission-driven, service-focused environments and bring maturity, professionalism, and discretion to every interaction.
The Role
We’re looking for a highly skilled, resourceful technical professional to join our Technology team. In this role, you’ll deliver advanced technical support, manage complex projects, and drive stability across our technology environment. The ideal candidate thrives in a fast-paced environment and is known for strong troubleshooting ability, ownership of service delivery, and effective cross-team collaboration. This role is remote and requires you to work West Coast hours; the schedule for this position is 10:00 a.m.–7:00 p.m. CT / 8:00 a.m.–5:00 p.m. PT.
What You’ll Do
- Own ITSM practices for Incident, Request, Problem, and Knowledge Management
- Track/report KPIs and lead corrective actions and process improvements
- Maintain and evolve internal documentation and knowledge base content
- Provide advanced support for Windows/macOS endpoints, AV, and productivity platforms
- Oversee endpoint management tools and security (Intune/Jamf, EDR, M365 administration)
- Coordinate workstation lifecycle and maintain accurate asset inventory
- Lead or co-lead technical projects, deployments, and system upgrades
- Partner with vendors for escalations, RMAs, on-site services, and cost optimization
- Support Change Management activities, impact validation, and readiness communication
- Champion secure-by-default practices and contribute to audit readiness
- Participate in business continuity drills, major incident response, and follow-up actions
What You Bring
- Associate’s degree required; Bachelor’s preferred
- 5–7 years of technical support or IT service operations experience
- Experience with Intune, Jamf, Autopilot, and enterprise EDR tools
- Proficiency with Windows/macOS, M365, conferencing/AV systems, and productivity platforms
- Strong troubleshooting, diagnostic, and analytical skills
- Experience working within ITSM frameworks and managing incidents/requests
- Experience coordinating technology projects and vendor escalations
- Ability to manage multiple priorities and deliver high-quality end-user experiences
- Strong collaboration, communication, and process-discipline mindset
- Must be authorized to work in the United States
- Successful completion of a criminal background check is required
Compensation & Benefits
The estimated base salary range for this role is $110,000 – $143,000 per year. Base salaries are determined based on job-related knowledge, skills, experience, and geographical work location. Many roles are also eligible for variable pay such as bonuses, commissions, and/or long-term incentives.
Benefits Include a company-funded ESOP, strong retirement plans, tuition reimbursement, comprehensive healthcare/dental/vision coverage, and generous Paid Time Off (PTO).
About NorthRock Partners
At NorthRock Partners, we help people reach their potential through impactful advice. Our Personal Office® model integrates financial and lifestyle guidance tailored to each client’s unique goals.
We’re proud to be an equal opportunity employer and are committed to providing reasonable accommodation during the application process. Contact PeopleTeam@NorthRockPartners.com for assistance.
Salary : $110,000 - $143,000