Patient Account Specialist

Job Title: Patient Account Specialist

Reports To: Billing and Collections Supervisor

Location: Remote 

Schedule: 8-5pm MST 

Compensation: $19-21/hour

Northpoint Recovery Holdings, LLC began 2009 as Ashwood Outpatient and officially launched the Northpoint platform in 2015. Now celebrating 10 years of growth in 2025, Northpoint is a leading behavioral healthcare provider offering evidence-based treatment for adults with substance use and co-occurring disorders through the Northpoint Recovery brand, and mental health treatment for adolescents through Imagine by Northpoint. Operating under an in-network, commercial insurance model, Northpoint has grown exclusively through de novo expansion—from two facilities to seventeen across the Western U.S.—with more planned in both existing and new markets. We’re guided by core values of humility, heart, inspiration, and conviction. Our mission is simple: saving lives and restoring relationships by helping people get their lives back, and treating every individual with empathy and respect.

POSITION SUMMARY: As a key member of the Northpoint team, the Patient Account Specialist is responsible for collecting patient account balances, discussing of financing options with patients, and other patient-facing financial duties.

ESSENTIAL RESPONSIBILITIES AND DUTIES INCLUDE:

• Calculate and collect post-service patient financial responsibility amount.
• Speak with patients about their, post-service deductible co-pays, co-insurance, and payment options.
• Calculate, collect, and reconcile patient account with outstanding balance
• Respond to patient inquiries regarding insurance and patient responsibility
• Make financial arrangements for patients aligned with departmental goals.
• Work with Collection Specialist and Cash Posting Specialist to obtain information about paid-to-patient checks
• Interpret verification of benefits and relay the information accurately to patients when discussing patient balance.
• Research and resolve client billing problems or issues
• Work with Supervisor to determine which accounts will be referred to outside collections agencies
• Understand/explain policies regarding types of services, pricing and rates, insurance billing, and reimbursement.
• Document payment records and issues as they occur in the billing software system
• Initiate private pay collections after insurance cancellation, denial, or other issue
• Generate and mail patient invoices
• Support and promote Northpoint’s treatment philosophy, mission, and core values
• Adhere to all company policies and procedures
• Maintain confidentiality per established policies and procedures and standards of care
• Performs other related duties and special projects as assigned

QUALIFICATIONS/REQUIREMENTS FOR POSITION:

• 2 years of experience in the field of medical billing and healthcare customer service required
• 2 years of experience with collections preferred
• Strong knowledge third-party insurance payer guidelines
• High School diploma/GED 
• Medical Billing Certificate preferred
• Demonstrated proficiency with Microsoft Office Suite required

PREFERRED KNOWLEDGE AND SKILLS:

• Excellent critical thinking skills
• Strong attention to detail with demonstrated organizational skills
• Comfortable analyzing information and dealing with complexity
• Able to handle confidential material in a reliable manner
• Excellent communication skills; ability to communicate clearly and concisely, verbally and in writing
• Strong interpersonal skills to handle sensitive situations and confidential information
• Social ease and a demonstrated ability to build relationships with a variety of different people and personality types
• Ability to perform several tasks concurrently with ease and professionalism
• Ability to effectively prioritize workload and manage stress in a fast-paced environment

FULL-TIME BENEFITS INCLUDE:

• Subsidized Health Insurance Coverage for Employee, Spouse, & Dependent(s)
• 100% Employer Paid Basic Life Insurance equal to 1x annual salary, up to $100,000
• 100% Employer Paid Employee Assistance Program
• Voluntary Dental, Vision, Short-Term Disability, Supplemental Life & AD&D, Critical Illness, Accident, and Hospital Indemnity Insurance.
• Pre-tax Savings Accounts for all IRS-allowable medical and dependent care expenses
• Generous Paid Time Off plan and 10 Paid Holidays annually
• Employee Referral Bonuses
• 401K Retirement Plan & Employer Match

This job description is not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with this job. It is meant to be an accurate reflection of the principal job elements essential for making fair pay decisions about jobs.

Employees with potential access to protected health information must comply with all procedures and guidelines governed by HIPAA.

Northpoint is an Equal Opportunity Employer. Northpoint is an At-Will employer. Employment may be terminated at any time by employee, or employer with or without notice.