What are the responsibilities and job description for the Mortgage Loan Processor position at Northpoint Mortgage?
Northpoint Mortgage, selected as one of the Boston Globe's 2025 Top Places to Work, is a growing New England and South Carolina-based mortgage lender with an opportunity for a full-time Mortgage Processor. The successful candidate will have Encompass experience, several years of related experience, and the ability to communicate effectively with our loan officers and clients in an upbeat, customer service-focused manner. In addition to a great working atmosphere, we offer competitive pay, benefits, and a wonderful work-life balance. This position is located in the Charleston, SC area and has the potential to be hybrid or primarily remote.
Skills & Experience Needed:
2 years of Mortgage Processing Experience
- Encompass Loan Origination Software
- Excellent verbal and written communication skills with a customer service attitude
- Ability to effectively prioritize and see tasks to completion
- Must be able to problem-solve and multitask
- Capable of taking responsibility for managing production and the pipeline
- Familiarity with mortgage industry basics:
- Conventional, FHA, and VA Loan types
- Income Calculations
- Running AUS and reading findings
- Ability to review guidelines and figure out answers to scenarios
- Strong proficiency with computers and software
Responsibilities:
- Establish relationships with clients by communicating with them throughout the process via phone, email, and text.
- Put clients at ease by being available to answer questions while working closely with Northpoint employees to efficiently set up and move files through the loan process.
- Set up and disclose new loan files, request, review, and explain necessary documents, including initial disclosures, with clients.
- Communicate with clients throughout the loan process, advising them of loan status and addressing any questions or concerns.
- Follow up on necessary documents and set deadlines to create urgency to advance files quickly through the process.
Compensation is commensurate with experience.