What are the responsibilities and job description for the Patient Services Representative position at northlandhealthcenters?
Position Summary
The Patient Services Representative plays an important role in creating a welcoming, positive experience for patients. This position provides exceptional customer service in a caring and professional manner while acting in the best interest of the patient. Responsibilities include scheduling and registering patients for appointments, collecting and documenting accurate patient and insurance information, answering and directing incoming phone calls, coordinating requests for medical and dental records, and communicating with clinic staff to support efficient daily operations. All duties are performed with the highest degree of professionalism, confidentiality, and ethical standards in support of NHC's mission.
Clinic Hours: Monday 8:00 a.m.–6:00 p.m., Tuesday –Thursday, 8:00 a.m.–5:00 p.m., closed daily from 12:00 p.m. - 1:00 p.m.
Position: Full-time, 32 hours per week, onsite position. Remote or work-from-home options are not available.
Position Responsibilities
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Greet patients warmly and provide friendly, professional, and compassionate customer service.
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Schedule appointments and accurately register patient demographic and insurance information.
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Verify insurance coverage and collect applicable copayments and self-pay payments.
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Answer, screen, and appropriately direct incoming telephone calls.
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Obtain and document accurate patient information and relay clear, concise telephone messages.
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Ensure patients receive the appropriate forms and paperwork to complete prior to their appointments.
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Request and coordinate the receipt of medical and dental records as needed.
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Communicate effectively with clinic staff to promote smooth and efficient patient flow.
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Maintain patient confidentiality and handle sensitive information with discretion.
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Perform other duties as assigned in support of NHC's mission.
Qualifications
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High School Diploma or equivalent required.
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Valid North Dakota Driver's License required.
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Healthcare experience preferred.
Northland Health Centers Mission - Delivering patient centered, accessible, quality-driven, medical, dental, and behavioral healthcare, to all generations to strengthen the health status in the communities we serve, regardless of the ability to pay.
Northland Health Centers has a Drug-Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.