What are the responsibilities and job description for the Luxury Concierge position at Northland?
About the Community: The Sutton is a 151-unit luxury apartment community in the heart of Buckhead Village in Atlanta, GA. At the Sutton, our residents can enjoy the plentiful community amenities, such as the saltwater pool with skyline views, large well-equipped fitness center, 24/7 concierge staff, and an outdoor amenity deck with cabanas.
About the Role: Northland is seeking a dedicated and service-oriented Concierge to join our team. As the first point of contact for residents, guests, vendors, and prospective residents, the Concierge is responsible for creating a welcoming and professional experience within the community. This role provides exceptional customer service, assists with resident requests, coordinates package and visitor management, and serves as a resource for community amenities and local attractions while supporting the smooth day-to-day operations.
This is a full-time position with a MondayFriday schedule from 7:00 a.m.3:00 p.m.
- Greet and assist residents, guests, vendors, and prospective residents in a professional and courteous manner.
- Serve as a primary resource for information regarding community amenities, services, policies, and local attractions.
- Assist residents with recommendations and arrangements for dining, transportation, entertainment, recreation, personal services, and other local resources as requested.
- Receive, process, and notify residents of package deliveries, mail, messages, and other correspondence.
- Maintain accurate records of resident requests, package deliveries, visitor activity, and service arrangements.
- Monitor and maintain front desk operations to ensure a welcoming and organized environment.
- Support resident events and community engagement activities as needed.
- Maintain current knowledge of community amenities, local businesses, neighborhood events, and area attractions.
- Assist with emergency procedures and support onsite teams during community incidents or emergency situations.
- Collaborate with property management, maintenance, and other onsite staff to ensure an exceptional resident experience.
Qualifications & Requirements: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
- High school diploma or equivalent required, along with at least one year of experience in property management, hospitality, customer service, or a related field.
- The ability to multitask and manage time effectively while adhering to certain deadlines.
- Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
- Strong communication skills and the ability to work collaboratively with staff, residents, and vendors.
- Availability to work weekends is required.
Physical Requirements:
- Must be able to stand, walk, and/or sit for extended periods of time, climb, bend, and squat.
- Must be able to occasionally push, pull, lift, and carry weights up to 50 pounds.
- Must be able to work inside and outside in all weather conditions.
Dress Code:
- Business attire is required. Employees are expected to maintain a professional and polished appearance appropriate for a luxury residential environment.
Benefits Highlights:
- Competitive Bonus Programs
- 401(k) Company Match
- Medical, Dental, & Vision Insurance
- Generous PTO (including birthdays & well-being time)
- Employee Apartment Discounts
- Educational & Vocational Assistance
- Employee Assistance Program
Northland is a proud Equal Opportunity Employer and a Drug Free Workplace.