Customer Outreach Specialist

The Customer Outreach Specialist must possess a high level of motivation, a strong level of open mindedness and adaptability, and an exceptional level of empathy, confidence, persistence, and patience. Must be able to communicate effectively and professionally with a wide range of hearing health industry professionals and clients. Must also possess the ability to work independently as well as part of a team, including: exhibiting objectivity, being open-minded towards the ideas and views of colleagues and management, responding to directives, giving as well as taking feedback, and contributing to building team cohesiveness is key to success in this position.

• Make outbound phone calls, send text messages and emails to reengage lapsed customers who have not visited our retail clinics for more than one year
• Utilize relationship building to enhance the patient experience
• Operate and maintain high level of detail accuracy
• Intake, process, and relay relevant information regarding patient feedback
• Be knowledgeable about scheduling procedures and Starkey HearCare's Customer Care Center best practices
  • Expertise regarding appointment type and referral source selection
  • Develop advanced knowledge of operating systems and digital resources

Qualifications:

• High school education or equivalent work history
• History of successful phone-based customer interaction required
• Good computer skills and knowledge of Microsoft Office software including Word and Excel
  • Be adept in using search tools, browsers, and email features including attaching files to correspondence
• Ability to organize and multitask between phone calls, emails, and text messages in conjunction with communicating with the team
• Proficient problem-solving, analytical abilities, communication, organization, and interpersonal skills required
• Friendly, upbeat, and positive attitude as well as the ability to work independently and as part of a team
• High level of motivation
• Ability to consistently provide recommendation(s) for enhancing patient experience and overcoming objections

We are proud to offer:

• A comprehensive benefits program which includes health insurance, dental insurance, vision insurance, paid time off, paid sick time, paid holidays, 401k, company paid life insurance, hearing aid discounts, access to telemedicine services and more.
• The chance to work with Starkey Hearing Technologies; The most innovative and ground breaking hearing device manufacturer in the industry.

Salary and Other Compensation:
The target pay rate for this position is between $16.29- $21.00 per hour. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate.
This position is eligible for monthly uncapped commissions in accordance with the terms of the Company’s plan.

Benefits: The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, paid sick and safe time, and paid holidays annually. This position is not eligible for a bonus.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.