What are the responsibilities and job description for the Co-Scheduler Service and Installation position at Northland Door Systems?
Job Type & Schedule
- Status: Full-Time
- Hours: Monday – Friday, 7:00 AM – 4:30 PM
About the Role
We are seeking a meticulous and communicative Service & Installation Scheduler to join our dispatch team. In this full-time role, you will work hand-in-hand with our current Lead Scheduler to manage daily operations, dispatch field technicians, and keep our customer service running smoothly. If you are deeply detail-oriented, take direction well, and thrive in a collaborative, fast-paced environment, we want you on our team!
What You Will Do
- Collaborative Scheduling: Work closely with our current scheduler to organize, dispatch, and optimize daily routes for service technicians and installation crews.
- Follow Direction: Execute daily scheduling strategies, priorities, and workflow processes exactly as directed by senior scheduling team members.
- Data Entry: Input and update customer accounts, service histories, and work orders accurately in our system
- Customer Communication: Answer incoming phone calls and emails to confirm appointments, handle rescheduling, and provide arrival windows.
- Team Liaison: Keep field technicians updated on schedule changes, route adjustments, and customer notes throughout the day.
What We Are Looking For
- Detail-Oriented Mindset: Double-checks work, catches small errors, and ensures no customer notes or scheduling details slip through the cracks.
- Coachability: A strong ability to listen, follow complex instructions closely, and adapt quickly to our established team workflows.
- Communication Champions: Excellent verbal and written communication skills; comfortable spending a significant portion of the day on the phone and emailing.
- Tech-Proficient: Highly comfortable navigating multi-line phone systems, scheduling software and standard office programs (Word, Excel, Outlook).
- Ability to learn Sage software
Qualifications
Experience in scheduling, dispatching, data entry, or administrative support roles where high accuracy was required.
- High school diploma or equivalent.
- Proven ability to collaborate closely with a partner and support team objectives.
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
Salary : $20 - $25