What are the responsibilities and job description for the Video Management Systems (VMS) Application Engineer position at NORTHLAND CONTROL SYSTEMS INC?
Northland Controls is seeking a well-qualified Video Management Systems (VMS) Application Engineer.
We are seeking a skilled Video Management Systems (VMS) Application Engineer to support, maintain, and enhance enterprise video management systems and related integrations. This role focuses on ensuring reliable system performance, supporting operational workflows, and collaborating across engineering, infrastructure, and operations teams.
You will play a key role in incident investigation, release readiness, system validation, and stakeholder support while acting as a technical partner in the day-to-day success of the VMS environment.
What type of candidate Northland is looking for.
We strive to find the right kind of people, who respect the Northland way; they will emphasize taking on challenges, working hard, learning fast, and maintaining embracing accountability, all while having fun! Our culture and team are our strongest assets. We want to employ happy people, who bring a positive and energetic attitude to not only their work and the work environment.
What you will love about this job.
You will be working for an amazing company in a challenging environment that employs the most exceptional type of people.
What You’ll Do
- Triage and investigate issues affecting the VMS environment and related services
- Gather logs, reproduce issues where feasible, and document findings for escalation
- Coordinate with engineering and infrastructure teams for incident resolution and root cause analysis
- Support release readiness activities including checklists, smoke testing, deployment coordination, and validation
- Assist with system integrations and configuration tasks within scope of access
- Track bugs, tasks, and operational work in Jira or similar tools
- Provide timely updates to stakeholders and technical program managers
- Identify blockers, risks, and dependencies impacting service performance
- Support validation of patches, configuration changes, and upgrades prior to production release
- Maintain operational documentation, troubleshooting guides, and support procedures
- Assist with environment readiness to ensure stable and supportable operations
- Coordinate outages, maintenance windows, and planned changes
- Provide Tier 2 and Tier 3 support for VMS systems and integrations
What You Bring
- 5 years of experience in the security or video management systems industry
- Hands-on experience with enterprise CCTV / VMS platforms and integrations
- Strong understanding of IT networking (LAN/WAN, firewalls, internet/intranet)
- Experience with troubleshooting, diagnostics, and system log analysis
- Familiarity with tools like Jira, Confluence, or similar
- Strong communication, organization, and customer service skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong documentation and problem-solving abilities
Required Qualifications
- Bachelor’s degree in Engineering, Technology, or related field (or equivalent experience)
- Experience supporting enterprise VMS systems
- Experience with Jira and Confluence
- Valid driver’s license
Preferred Qualifications
- Experience with enterprise-level video management systems and integrations
- Background in release readiness, smoke testing, and deployment validation
- Experience in regulated or enterprise environments
- Understanding of infrastructure dependencies (servers, storage, identity services, networking)
- Knowledge of Windows operating systems and Microsoft Office tools
Travel
- Up to 20% travel for certifications, testing, and system commissioning
Work Authorization
- Must be authorized to work in the United States
What Northland Does
Northland is a world-class global security integrator with offices in the United States, United Kingdom, Singapore, China and India. We specialize in design, build, integration, and management of high-end Lenel, Software House, S2 global enterprise security systems which include 6 out of 10 of the largest hi-tech companies in Silicon Valley.
We are responsible for single card reader installations in some of the most remote parts of the world, all the way through to the design, deployment and management of large enterprise systems managing up to 300 corporate offices in over 70 countries including datacenters and multi-faceted security operations centers.
With 250 highly trained professionals, all program management, project management, system design, system programming, testing and commissioning is carried out by Northland Controls experts to ensure we deliver the right solution, to the right standard, every time, anywhere in the world. In addition, Northland is supported by a network of over 100 in-country local service partners (LSPs) across the world who partner with Northland to deliver unparalleled world class services to our enterprise customers.
We are trusted to get the job done no matter what. Through word-of-mouth our elite list of customers has rewarded us with phenomenal growth from $1M to $70M in 10 years’. To achieve this, we are always interested in the very best people who share our core values and beliefs and will “do whatever it takes” to enable our customers to realize their goals. We will take on difficult challenges regardless of where they may lead us, and we will always take the most honorable route to get there.
Northland Values
Be Honorable
Our People
Take on Challenges
Do Whatever it Takes
Have Fun
Northland Controls is an equal employment opportunity employer, discrimination is prohibited.
Salary : $80,000 - $120,000