Client Experience Manager

PART-TIME CLIENT EXPERIENCE MANAGER Northglenn Health & Fitness (NHF) – Northglenn, CO

About Us

At Northglenn Health & Fitness, we coach women to do things they never thought possible.

We specialize in helping women 30 build strength, confidence, and consistency in a supportive, judgment-free environment.

We are not a big-box gym.
We don’t sell access to equipment.

We build relationships.
We coach humans.
We change lives.

The Role

We are hiring a Part-Time Client Success Manager (CSM) to own the client experience, communication, and retention systems inside our gym.

This is NOT a front desk job.
This is NOT just admin work.

This is a relationship-driven, high-ownership role that directly impacts whether clients stay, succeed, and grow.

What You’ll Own

Client Communication

• Manage and respond to client messages (text, email, app)
• Resolve scheduling issues and questions
• Ensure every client feels heard, supported, and taken care of

Onboarding Experience

• Guide new clients through their first 30 days
• Ensure scheduling, payments, and first sessions are smooth
• Follow up so no one falls through the cracks

Retention & Check-Ins

• Monitor attendance and engagement
• Reach out when clients miss sessions or seem off-track
• Help clients stay consistent and supported

Client Success Sessions (Training Provided)

• Meet with clients to:
• review progress
• build small, realistic habits
• work through challenges
• Help clients stay accountable and moving forward

Client Experience & Details

• Celebrate birthdays, anniversaries, and wins
• Maintain client records and notes
• Manage member wall photos and updates
• Ensure every client feels known and valued

Light Admin (Client-Facing Only)

• Scheduling coordination
• Basic tech troubleshooting (we will train you)
• Keeping systems clean and organized

Schedule

• Part-time: 10–20 hours per week
• Mix of:
• on-site hours
• remote/admin hours after training
• Must be consistent and reliable
• Some early morning or evening availability preferred (not required for all hours)

Compensation (Colorado-Compliant)

• $18–$25/hour, depending on experience
• Opportunity for increased hours and responsibility
• Potential for full time as position grows:

In accordance with Colorado law, this pay range reflects the expected compensation for this role.

YOU ARE A PERFECT FIT IF…

• You are the person who lights up when someone walks in the room
• You genuinely get excited greeting people by name
• You bring consistent, positive, grounded energy into a space
• You naturally check in on people and remember details about them
• You are proactive—you don’t wait to be told what to do
• You notice when something is off and take action
• You are organized and follow through on what you start
• You are comfortable having real conversations (not surface-level)
• You care deeply about helping women succeed long-term
• You believe in progress over perfection and sustainable habits

If hearing the door open and knowing a client just walked in gives you energy—you’ll love this role. If that feels draining, you won’t.

YOU ARE NOT A GOOD FIT IF…

(Read this carefully—we mean it.)

• You wait to be told what to do instead of taking initiative
• You don’t enjoy talking to people or following up
• You avoid honest or slightly uncomfortable conversations
• You are disorganized or forget details easily
• You prefer working behind a desk vs engaging with people
• Your energy is low, flat, or inconsistent
• You think being “nice” is enough (this role requires engagement)
• You don’t notice when someone hasn’t been around or is struggling
• You see this as “just a job” instead of something you take ownership of

If you don’t LOVE helping people stay on track and feel supported, you will not enjoy this role.

Why This Role Matters

You are not just answering messages.

You are:

• helping someone stay consistent when they want to quit
• making the gym feel safe for someone who is nervous to walk in
• helping women rebuild confidence in themselves

You are part of real transformation.

How to Apply

Instead of a traditional resume, we want to hear from you.

Please send an email to jennifer@northglennhf.com:

Write or record a video that includes the following:

• Why this role stands out to you
• A time you helped someone stay consistent or achieve something difficult
• Why you think you’d be a great fit for this role

People who submit videos vs only writing will hit the top of our list to review.

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule

Work Location: In person

Salary : $18 - $25