What are the responsibilities and job description for the Customer Service Representative - Business Development Center for Service and Cashier position at Northgate Chryser Dodge Jeep Ram?
Northgate CJDR located in Groesbeck, OHIO(Cincinnati area) is a cutting edge and state of the art automotive dealership is in search of just the right person to join our Customer Care/Service office. Qualities and skills required:
1. Enjoys talking on the phone.
2. Enjoys spending time with customers within our dealership.
3. Self Motivated, positive attitude and mature individual.
4. Possess advanced verbal and listening skills.
5. Has an average working knowledge of EXCEL and Data entry.
6. Adaptable to proven processes.
7. Energetic with a desire to learn and succeed.
NORTHGATE CJDR WILL PROVIDE THE RIGHT PERSON THE FOLLOWING:
1. Training (Immediate and ongoing)
2. HOURLY plus commission with the opportunity for unlimited earning potential.
3. Health Insurance
4. 5-day work week with flexible hours.
5. Paid vacation and sick days.
6. 401 K
YOU OWE IT TO YOU AND YOU FAMILY TO CHECK OUT THIS OPPORTUNITY
NORTHGATE CJDR is an Equal Opportunity Employer
```Duties```
- Provide exceptional customer service by responding to inquiries and resolving customer issues in a timely and professional manner.
- Manage customer relationships and ensure customer satisfaction through effective communication and problem-solving.
- Collaborate with cross-functional teams to address customer needs and deliver solutions.
- Utilize project management skills to handle multiple tasks and prioritize workload effectively.
- Conduct strategic planning to identify opportunities for business development and growth.
- Utilize Salesforce or other CRM software to track customer interactions, update records, and generate reports.
- Support sales efforts by providing product information, processing orders, and assisting with sales negotiations.
- Stay updated on market trends, competitor activities, and industry developments to provide valuable insights to customers.
```Requirements```
- Proven experience in customer service or a related field.
- Strong communication skills, both verbal and written.
- Excellent problem-solving abilities and the ability to think critically.
- Proficiency in using CRM software
- Ability to build strong relationships with customers.
- Business development experience is preferred but not required.
We offer competitive compensation packages, including benefits such as health insurance, retirement plans, and paid time off. Join our team of dedicated professionals and contribute to our success in providing exceptional customer service. Apply now!
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $15 - $20