Automotive Service Manager - Northfield Ford Chrysler

Automotive Service Manager

Full-time position; 5-day work week, scheduled approximately 45 hours per week. Occasional Saturday coverage as needed per department needs.

We are seeking an Automotive Service Manager to become a part of our Northfield Ford Chrysler Team!

Core Responsibilities and Duties:

• Forecast goals and objectives for the department and strive to meet them
• Hiring, training, motivating, counseling, and monitoring the performance of all service staff
• Maintain reporting systems required by general management and the factory
• Monitor and control the performance of the department using appropriate reports, tracking systems, and surveys
• Develop and implement a marketing plan which promotes new and repeat business
• Understand and keep compliance with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Understand and ensure compliance with manufacturer warranty and policy procedures
• Account for all documents; ensure that none are missing and all are processed correctly
• Direct and schedule the activities of all department employees
• Monitor technician daily productivity reports and corresponding payroll records
• Monitor and follow -up on parts orders with the parts manager to ensure availability
• Establish and maintain good working relationships with customers to encourage repeat and referral business
• Maintain high-quality service repairs and minimize comebacks. Conduct periodic spot checks of completed jobs for thoroughness and quality
• Serve as a liaison with factory representatives
• Prepare pricing guides and maintenance menus for frequent labor operations
• Handle customer complaints immediately and according to company guidelines
• Maintain a safe work environment
• Maintain a professional appearance

Compensation & Benefits:

Guaranteed salary position plus commissions. Average total income is $80,000 - $120,000 annually. Pay is just one part of the compensation package for employees. Northfield Automotive supports career progression, offers benefits package which includes retirement savings match, paid time off, health and wellness benefits and vehicle purchase and service discounts for full-time employees.

Qualifications:

Required:

• Valid driver’s license
• 5 years of dealership service department experience
• Proven track record of managing staff and driving department profitability

Preferred:

• ASE credentials or automotive management degree/certificate
• Experience as a technician or mechanic to effectively oversee the shop floor, assist with diagnostics, and mentor service technicians
• Comfortable using Dealer Management (DMS) and automotive scheduling & inventory software

Knowledge, Skills, & Abilities:

• Data Analysis: Ability to evaluate customer metrics, KPI’s, and service analytics to make informed strategic decisions
• Business Development: Skills in identifying growth opportunities and ensuring department operates as a revenue-generating asset
• Product/Service Knowledge: Deep understanding of the company’s offerings to accurately assist the team with customer escalations
• CRM & Service Desk Proficiency: Practical knowledge of service management and ticket systems
• Management: Leading, motivating, delegating, resolving conflicts, and making decisions
• Stress Management: Remaining calm, objective, and empathetic when facing high-pressure deadlines, escalations, etc.
• Customer Service & Communication: Handling customer complaints, clearly explaining repair needs, and delivering an experience that drives repeat business
• Teamwork: Fostering a positive and supportive team environment
• Adaptability: Comfort navigating rapid change
• Time Management & Attention to Detail: Prioritizing tasks and meeting deadlines
• Problem Solving & Multitasking: This is a fast-paced environment. Must be able to juggle multiples tasks e.g.: parts delays, scheduling conflicts, unexpected diagnostic issues, all while remaining calm under pressure

Here at Northfield Automotive, we are committed to serving our customers in a professional manner. Our conveniently located dealership in Northfield, MN is easy to reach from the nearby Dundas, Waterford and Faribault areas. We believe you deserve a comprehensive customer service experience, and that extends beyond offering a test drive. From financing to providing reliable automotive repair and service, our team is dedicated to helping you succeed. Stop in today to visit us! We are ready to help with all your automotive needs.

We base our business decisions and values on our vision statement:

1.) Build CARING, LIVE-LONG, RELATIONSHIPS with customers, co-workers, and the community

2.) Develop ENTHUSIASTIC ADVOCATES for our dealership

3.) Based upon LOYALTY, COMPASSION, INTEGRITY, & TRUST (Teamwork)

4.) Demonstrate the “Heart of a Servant”

5.) ENJOY the journey together!

To learn more about working at Northfield Automotive please visit http://www.northfieldautomotive.com

Pay: $80,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• Dealership Service Department : 5 years (Required)

Ability to Commute:

• Northfield, MN 55057 (Required)

Work Location: In person

Salary : $80,000 - $120,000