Teller

Job Title: Teller

Location: Ashland Main Lobby & Auto Bank, Aurora, Mellen, Glidden, Butternut, Washburn

Reports To: Head Teller, Regional Branch Manager, or Branch Manager

FLSA Exemption Status: Non-exempt

Last Updated: 5/27/2026

Job Summary:

• Accurately handle customers’ transactions including withdrawals, deposits, payments, and other transactions.
• Address customer inquiries and promote bank products and services.
• Maintain accurate records, balance cash drawers, and ensure a secure and efficient banking environment in adherence to NSB policies and procedures and state and federal regulations.
• Willingness to learn and ability to understand all products and services.

Duties/Responsibilities:

Cash Handling

· Balance cash for teller drawer

· Balance cash for vault

· Verify all cash coming in to and out of cash drawer

· Verify all coin using coin counting machine when necessary

· Receive and disburse foreign cash; accurately calculating exchange rate

· Prepare cash orders/shipment keeping cash limits in mind

Transaction Processing: Accurately process teller transaction through the Teller Capture program (including, but not limited to)

· Consumer and commercial deposits

· Check cashing

· Withdrawals

· Cash advances

· Loan payments/advances/payoffs

· Safe deposit box

· Bond redemption

· Canadian check processing

· Official check processing

· Close out accounts

· IRA transactions *

· Night drop/mail transaction processing

· Customer change orders

Customer Service: Provide exceptional customer service by addressing inquiries and answering questions regarding banks products and services.

· Acknowledge and greet customer

· Answering incoming telephone calls and email communications and direct to appropriate personnel for answers to only the most complex problems or inquiries.

· Completely follow through on all transactions, activities and communications.

· Promote all bank products and services

· Customer account reconciliation, upon request*

· Process customer check orders

· Process the following transactions:

• Stop Payments
• Holds
• AFT/EFT*
• WSUDs*
• Sweeps*
• Wires* (not in the Main Lobby Teller line or Auto Bank)

· Complete fraud procedures

· Debit cards inquiries, including limit changes and disputes (start EFT error investigation report)

· Digital Banking: enrollment, alerts, Bill Pay, e-Statements, remote deposit, stop payments, transfers, Zelle, and other services

· Banno: support and unlock account*

· Open bank accounts for customers following account opening policies and procedures*

• Checking, Savings, CD, Safe Deposit Box

· Notarize documents, if licensed

· Records research for customers

· Complete file maintenance forms and update the core system

Operational: Performs other duties as assigned which may include but are not limited to:

· Follow security protocol for opening and closing bank

· Provide teller staffing coverage at other locations when needed

· Filing of documents, including account authorization forms*

· Shredding of confidential items

· Pick up and drop off mail at USPS

· Safe keeping agreement and night drop keys (all branches except Main Branch)

· Light housekeeping, maintenance, and seasonal decorating

· Bulletin board updates

· Clean and maintain equipment

· Software: banks specific database, excel, word, Outlook

· Follow retention schedule

Ashland Main Lobby Teller Additional Responsibilities:

· Statement stuffing (and end of year tax documents)

· Use check printer/stitcher/cutter. Order check supplies, etc. Monthly reports.

· Reconcile money orders/cashier’s checks, loan checks, etc.

· Asset verification online program

· Social Security Administration online verification program

· Authorized signer to issue checks for the Brick Account. Write checks/balance checkbooks.

· Backup for Customer Service & Accounts Payable.

· Medallion stamp

Ashland Auto Bank Teller Additional Responsibilities:

· Balance and maintain ATM cash supply

Washburn Teller Additional Responsibilities:

· Debit card maintenance/disputes through CPS portal

Required Skills/Abilities:

· Solid problem-solving skills and decision-making skills to address challenges and make timely, informed decisions

· Excellent verbal and written communication skills.

· Excellent interpersonal and customer service skills.

· Strong organizational skills and attention to detail.

· Excellent time management skills with a proven ability to meet deadlines.

· Ability to prioritize tasks and to delegate them when appropriate.

Education and Experience:

· High school diploma, GED, or equivalent

· Experience working as a teller, retail sales, or customer service position preferred, but not required.

Physical Requirements:

Note: Never/Seldom = less than 15% of work time

Occasional = 15% - 49% of work time

Frequent = 50% - 74% of work time

Continuous = 75% - 100% of work time

• Frequent periods of walking and standing
• Occasional sitting at a desk
• Seldom movements of lifting, climbing, pushing/pulling of objects, and working in a confined space

*Denotes not applicable to Auto Bank

Pay: $16.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person

Salary : $16 - $19