Teller

Job Title: Teller

Location: Ashland, WI & Washburn WI branches (multiple)

Reports To: Head Teller/Security Officer

FLSA Exemption Status: Non-exempt

Job Summary:

Accurately service customers’ transactions including withdrawals, deposits, payments, and purchases. Maintain accurate balance in teller window by balancing cash at the beginning and end of the day at any window. Verify totals on various bank products, proof, etc.

Duties/Responsibilities:

· Accurately balance cash at work station

• Balance cash in window to start and finish daily work and at balancing time
• Complete deposit and withdrawal transactions for customers
• Verify all cash that customers bring to window
• Count customers’ loose coin in coin counter
• Receive and disburse Canadian money; accurately figuring out discount
• Cash customers’ checks
• Accept customers’ loan payments and payoffs; accurately calculate payoffs as requested
• Balance vault

Performance Expectations: Maintain an accurate cash drawer with limited variations. Respond to customers’ inquiries in a timely and friendly manner. Completely follow through on all transactions and activities. Acknowledge and greet customers upon arrival to lobby or teller window.

· Provide exceptional customer support

• Prepare bank money orders for customers
• Cash savings bonds for customers
• Sell personal money orders/cashier’s checks
• Accept payments for safe deposit boxes
• Cross-sell bank products and services

Performance Expectations: Accurately conduct customers’ transactions. Respond to customers’ inquiries in a timely and friendly manner. Complete transaction thoroughly including accurate recording of any documentation. Follow through on all communications and transactions.

· Maintain accurate records for customers and the bank

• Update savings book
• Verify all night drop bag contents and mail receipt to customers
• Operate teller imager/scanner
• Balance ATM’s

Performance Expectations: Accurately record transactions. File information in appropriate location. Complete bank documents accurately for task. Follow through on all transactions and communications.

· Daily Responsibilities

• Take check orders/process check orders, use printer/stitcher/cutter. Order check supplies, etc. Monthly reports.
• Open bank accounts for customers—business and personal. Open safe deposit boxes/trusts, estate, etc.
• Balance the branches/end of day balancing
• Balance out money orders/cashier’s checks, loan checks, etc.

· Performs other duties as assigned which may include but are not limited to:

• Open IRA accounts. Process distributions/deposits, etc.
• Asset verification online program
• Social Security Administration online verification program
• Notary/Medallion stamp
• Order Fed money, ship Fed money
• Authorized signer to issue checks for the Brick Account. Write checks/balance checkbooks. Backup for Customer Service & Accounts Payable.
• Filing and collating
• Answering the phones
• Shredding confidential items
• Light housekeeping/maintenance
• Prepare and deliver daily work to Auto Bank night depository
• Provide occasional teller staffing coverage at other branches, when needed

Required Skills/Abilities:

· Solid problem-solving skills and decision-making skills to address challenges and make timely, informed decisions

· Excellent verbal and written communication skills.

· Excellent interpersonal and customer service skills.

· Strong organizational skills and attention to detail.

· Excellent time management skills with a proven ability to meet deadlines.

· Ability to prioritize tasks and to delegate them when appropriate.

Education and Experience:

· High school diploma, GED, or equivalent

· Experience working as a teller, retail sales, or customer service position preferred, but not required.

Physical Requirements:

Note: Never/Seldom = less than 15% of work time

Occasional = 15% - 49% of work time

Frequent = 50% - 74% of work time

Continuous = 75% - 100% of work time

· Frequent periods of walking and standing

· Occasional sitting at a desk

· Seldom movements of lifting, climbing, pushing/pulling of objects, and working in a confined space

Pay: $16.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

Work Location: In person

Salary : $16 - $19