What are the responsibilities and job description for the Partner Success Manager, LTC Customer Service position at Northern Pharmacy & Medical Equip Corp?
Description
Are you a dynamic, results-driven professional with a passion for healthcare and a gift for building
relationships that last? We are expanding our Long-Term Care Division, and we're looking for someone
who doesn't just manage accounts but truly partners with them. If you thrive in a fast-moving environment, own your outcomes, and care deeply about the facilities and patients you serve, this role was built for you.
WHY US
Mission-Driven Work
Every relationship you build directly improves care outcomes for long-term care residents
and their families.
Room to Grow
We're expanding fast. Your success creates real, tangible paths for career advancement
within our growing division.
Requirements
WHAT YOU'LL OWN
• Own your region end-to-end hit monthly, quarterly, and annual retention and onboarding
targets with confidence and accountability.
• Educate and influence key decision-makers, positioning our LTC pharmacy, DME, and supply
services to meet each facility's unique needs.
• Cultivate lasting partnerships be the person your clients trust and call first, building
relationships that stand the test of time.
• Represent Us at industry events, trade shows, and conferences; networking and showcasing
our comprehensive offerings.
• Stay sharp on the market by monitoring trends and competitor activity to identify and seize
new opportunities ahead of the curve.
• Keep clean CRM records of all account and referral-related activity, so the entire team can
move fast and stay informed.
WHAT YOU BRING TO THE TEAM
• Bachelor's degree
• LTC experience preferred
• Pharmacy Technician Certification preferred
• Experience: 1–3 years of medical sales experience
(pharmacy, pharmaceutical, or medical device preferred)
• 1–3 years of B2B customer service experience
• Proven track record of meeting and exceeding goals
• Strong interpersonal and communication skills; building rapport at every level
• Proficiency in Microsoft PowerPoint, Excel, Word, CRM, and Google Suite
• Willingness to travel up to 80% of the time, including occasional overnight stays
• Ability to thrive and adapt in a fast-paced, high-growth environment
WHAT WE OFFER
COMPENSATION Competitive base salary plus performance-based incentives
GROWTH Pathways for professional development and career advancement
TRAVEL Milage reimbursement
MISSION Be part of a team genuinely improving care for LTC clients across the region
MOMENTUM Join a rapidly growing division with real opportunity to shape its future
Ready to champion something great?
Join US and take the lead in transforming long-term care pharmacy services one
partnership at a time.